At a Glance
- Tasks: Lead a team to ensure exceptional service and maintain our stunning forest cabins.
- Company: Join Forest Holidays, a Certified B Corp dedicated to sustainability and unique holiday experiences.
- Benefits: Enjoy generous holidays, performance bonuses, subsidised meals, and discounts on cabin breaks.
- Other info: Be part of a supportive team that values your growth and well-being.
- Why this job: Work in a beautiful forest setting while making a positive impact on guests and the environment.
- Qualifications: Experience in maintenance and team leadership is essential; a passion for the outdoors is a plus.
The predicted salary is between 26000 - 36000 € per year.
Job Details
- Location: Sherwood Forest (Edwinstowe)
- Salary: £13.21 per hour
- Working Hours: Full-time, 40 hours per week
- Days of Work: 5 out of 7, including evenings and weekends
We have an exciting opportunity for an Operations Supervisor to join our team at Sherwood Forest. Your role will support the Facilities Manager and lead the Support Crew, ensuring our cabins are beautifully prepared and maintained for every guest.
Responsibilities
- Support the Operations Manager in the day‑to‑day running of site operations, ensuring high standards are maintained year‑round
- Supervise and support the Support Crew, providing guidance, training and performance feedback
- Ensure all daily operational tasks are completed efficiently, safely and to a high standard
- Deliver hands‑on training to team members to build skills and maintain consistency across the team
- Carry out general maintenance tasks, including basic repairs, use of tools, decorating and machinery upkeep
- Conduct routine inspections of cabins to ensure all facilities are fully operational and well‑maintained
- Perform regular hot tub maintenance, including cleaning, water quality checks and basic troubleshooting
- Respond promptly and effectively to guest issues such as plumbing, heating, hot water and appliance faults
- Troubleshoot and resolve maintenance problems with a proactive, solutions‑focused approach
- Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
- Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
- Maintain accurate records of maintenance work, checks and incidents
- Ensure compliance with health and safety procedures at all times
- Work outdoors in all weather conditions, maintaining operational standards throughout the year
Qualifications / Criteria
- Previous experience in maintenance or a similar hands‑on role
- A full clean UK driving licence
- Experience in a supervisory or team leader role
- Good understanding of health and safety standards and safe working practices
- Ability to work independently, use initiative and collaborate within a team
- Friendly, approachable and respectful in all interactions with colleagues and guests
- Efficient and proactive, with a strong focus on completing tasks to a high standard
- Self‑motivated with a positive, can‑do attitude
- Strong time‑management skills, with the ability to prioritise and meet deadlines
- Effective leadership skills, with the ability to support, guide and develop team members
- Ability to motivate and encourage others, fostering a positive team environment
- Well‑organised, with proven ability to manage multiple tasks and responsibilities
- Flexible and adaptable to changing priorities and operational needs
Benefits
- Generous holiday allowance
- Performance‑based bonuses: 5% bonus (paid quarterly) when customer service targets are met
- Enhanced parental leave – 24 weeks maternity and 3 weeks paternity at full pay
- Long‑service awards and company events
- Pension scheme
- One full paid day to volunteer
- Subsidised meals – discounted food when working on location
- Health cash plan and life assurance. Covered by the company to keep you protected
- Well‑being events and activities
- Discounts on stays at Forest Holidays and Sykes Cottages for you, your friends and family
- Hundreds of discounts on top brands across the UK
Reasonable Adjustments
We’re all about diversity, inclusion, and bringing your authentic self to work. If you need adjustments for the recruitment process, please let us know and we will be happy to help.
Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.
Operations Supervisor employer: Forest Holidays
At Forest Holidays, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in one of the UK's most stunning forest locations. Our team enjoys a supportive work culture that prioritises employee wellbeing, with generous holiday allowances, performance-based bonuses, and opportunities for personal growth through training and development. Join us in our commitment to sustainability and responsible tourism, where your contributions truly make a difference to both our guests and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Forest Holidays' values and mission. As a Certified B Corporation, they prioritise sustainability and responsible tourism. Showing that you align with their ethos during your interactions can set you apart.
✨Tip Number 2
Highlight your leadership experience in previous roles. The Operations Supervisor position requires someone who can motivate and support a team, so be ready to share specific examples of how you've successfully led a team in the past.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Given the nature of the role, being able to quickly address maintenance issues and ensure guest satisfaction is crucial. Think of scenarios where you've effectively resolved challenges.
✨Tip Number 4
Show your passion for the outdoors and customer service. Since the role is set in a beautiful forest location, expressing your enthusiasm for nature and your commitment to providing exceptional guest experiences will resonate well with the hiring team.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in maintenance and team leadership. Use specific examples that demonstrate your problem-solving skills and ability to provide excellent customer service.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the outdoors and your commitment to guest satisfaction. Mention how your positive attitude and proactive mindset align with Forest Holidays' values.
Showcase Relevant Skills:Emphasise your communication skills and experience in training team members. Highlight any specific tools or techniques you are familiar with that relate to maintenance tasks.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Supervisor role.
How to prepare for a job interview at Forest Holidays
✨Show Your Passion for the Outdoors
Since the role is set in a stunning forest location, express your love for nature and outdoor activities. Share personal experiences that highlight your connection to the environment and how it aligns with the values of Forest Holidays.
✨Demonstrate Leadership Skills
As an Operations Supervisor, you'll be leading a team. Prepare examples of past experiences where you've successfully motivated and guided a team, especially in challenging situations. Highlight your ability to maintain high morale and productivity.
✨Prepare for Problem-Solving Scenarios
The job requires strong problem-solving skills. Think of specific maintenance challenges you've faced in previous roles and how you resolved them. Be ready to discuss your approach to troubleshooting and ensuring guest satisfaction.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Prepare to discuss how you've handled customer complaints in the past and what steps you took to ensure a positive experience. Show that you understand the importance of delivering exceptional service.
