At a Glance
- Tasks: Lead a team to ensure our cabins are guest-ready and well-maintained.
- Company: Join a vibrant team at Sherwood Forest, where nature meets hospitality.
- Benefits: Enjoy generous holidays, performance bonuses, and discounts on stays.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in maintenance and a knack for leading teams is essential.
The predicted salary is between 27000 - 28000 € per year.
Location: Sherwood Forest (Edwinstowe)
Salary: £13.21 per hour
Working Hours: Full-time, 40 hours per week
Days of Work: 5 out of 7, including evenings and weekends
We have an exciting opportunity for an Operations Supervisor to join our team at Sherwood Forest. Your role will support the Facilities Manager and lead the Support Crew, ensuring our cabins are beautifully prepared and maintained for every guest.
Responsibilities
- Support the Operations Manager in the day‐to‐day running of site operations, ensuring high standards are maintained year‐round
- Supervise and support the Support Crew, providing guidance, training and performance feedback
- Ensure all daily operational tasks are completed efficiently, safely and to a high standard
- Deliver hands‐on training to team members to build skills and maintain consistency across the team
- Carry out general maintenance tasks, including basic repairs, use of tools, decorating and machinery upkeep
- Conduct routine inspections of cabins to ensure all facilities are fully operational and well‐maintained
- Perform regular hot tub maintenance, including cleaning, water quality checks and basic troubleshooting
- Respond promptly and effectively to guest issues such as plumbing, heating, hot water and appliance faults
- Troubleshoot and resolve maintenance problems with a proactive, solutions‐focused approach
- Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
- Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
- Maintain accurate records of maintenance work, checks and incidents
- Ensure compliance with health and safety procedures at all times
- Work outdoors in all weather conditions, maintaining operational standards throughout the year
Qualifications / Criteria
- Previous experience in maintenance or a similar hands‐on role
- A full clean UK driving licence
- Experience in a supervisory or team leader role
- Good understanding of health and safety standards and safe working practices
- Ability to work independently, use initiative and collaborate within a team
- Friendly, approachable and respectful in all interactions with colleagues and guests
- Efficient and proactive, with a strong focus on completing tasks to a high standard
- Self‐motivated with a positive, can‐do attitude
- Strong time‐management skills, with the ability to prioritise and meet deadlines
- Effective leadership skills, with the ability to support, guide and develop team members
- Ability to motivate and encourage others, fostering a positive team environment
- Well‐organised, with proven ability to manage multiple tasks and responsibilities
- Flexible and adaptable to changing priorities and operational needs
Benefits
- Generous holiday allowance
- Performance‐based bonuses: 5% bonus (paid quarterly) when customer service targets are met
- Enhanced parental leave – 24 weeks maternity and 3 weeks paternity at full pay
- Long‐service awards and company events
- Pension scheme
- One full paid day to volunteer
- Subsidised meals – discounted food when working on location
- Health cash plan and life assurance. Covered by the company to keep you protected
- Well‐being events and activities
- Discounts on stays at Forest Holidays and Sykes Cottages for you, your friends and family
- Hundreds of discounts on top brands across the UK
Reasonable Adjustments
We're all about diversity, inclusion, and bringing your authentic self to work. If you need adjustments for the recruitment process, please let us know and we will be happy to help.
Please note: If successful in the role, any job offer will be subject to pre‐employment checks, including a basic criminal record check.
Operations Supervisor in King's Clipstone employer: Forest Holidays
Join our dynamic team at Sherwood Forest as an Operations Supervisor, where you'll enjoy a supportive work culture that prioritises employee growth and well-being. With generous holiday allowances, performance-based bonuses, and opportunities for professional development, we ensure our staff feel valued and motivated. Experience the unique advantage of working in a stunning natural environment while contributing to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in King's Clipstone
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Operations Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you’re genuinely interested in the role and how you can contribute to maintaining those high standards they’re after.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and problem-solving. We want to hear about your hands-on experience and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Supervisor in King's Clipstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Supervisor role. Highlight your relevant experience in maintenance and supervisory roles, and show us how you can support our Facilities Manager and lead the Support Crew effectively.
Show Off Your Skills:We want to see your hands-on skills! Include specific examples of past maintenance tasks you've tackled, any training you've provided to team members, and how you've ensured high standards in previous roles. This will help us understand how you can contribute to our team.
Be Personable:Since you'll be interacting with guests and team members, let your friendly and approachable nature shine through in your application. Share experiences where you've resolved issues or complaints positively, as this is key to maintaining a great guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Sherwood Forest!
How to prepare for a job interview at Forest Holidays
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Supervisor. Brush up on your maintenance knowledge and be ready to discuss how you've handled similar tasks in the past. This will show that you're not just a good fit for the role, but that you genuinely care about delivering high standards.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led others. Talk about how you've provided training, feedback, and support to your team members. Highlighting your ability to motivate and foster a positive environment will definitely impress them.
✨Be Solutions-Focused
The job requires a proactive approach to troubleshooting and resolving issues. Think of specific instances where you've tackled maintenance problems or guest complaints effectively. This will demonstrate your ability to think on your feet and maintain a positive guest experience.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and operational challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
