At a Glance
- Tasks: Keep our cabins looking great and running smoothly with maintenance and decorating skills.
- Company: Join a friendly team at a nature-focused holiday company.
- Benefits: Generous holiday, performance bonuses, subsidised meals, and discounts on stays.
- Other info: Great opportunities for growth and community involvement.
- Why this job: Make guests feel at home while enjoying the outdoors and developing your skills.
- Qualifications: Positive attitude, teamwork skills, and attention to detail are key.
The predicted salary is between 16640 - 22500 £ per year.
As Facilities Assistant, you will ensure our cabins are in good working order, maintaining décor and performing general maintenance tasks with basic tools, machinery, and decorating skills. You will respond promptly to maintenance issues, communicate effectively with guests, and uphold our brand standards so that every guest experiences the Forest Feeling from the moment they step into their cabin.
As part of the Operations Team, you will also assist across the location when required, such as delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.
Responsibilities- Carry out general maintenance and repair work to keep cabins in good working order and well-presented.
- Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
- Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
- Pay attention to the details and deliver daily tasks in a timely and competent manner.
- Take pride in delivering exceptional customer service.
- Follow brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.
- A positive, can-do attitude and a strong work ethic.
- The ability to work well in a team and communicate effectively with colleagues.
- Great attention to detail, ensuring high cleanliness standards are met.
- Some previous experience in a similar role.
- A willingness to work outdoors in a natural setting, whatever the weather.
- Generous holiday allowance
- Performance-based bonuses – 5% paid quarterly when customer service targets are met
- Enhanced parental leave – 24 weeks maternity, 3 weeks paternity at full pay
- Long service awards and company events
- Pension scheme
- One full paid day to volunteer
- Subsidised meals – discounted food when working on location
- Health cash plan & life assurance
- Wellbeing events & activities
- Discounts on breaks – discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
- Hundreds of discounts on top brands across the UK
Please note: if successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Pay Rates for Aged 16 and 17
- 16 years: £8.00 per hour
- 17 years: £10.85 per hour
Facilities Assistant employer: Forest Holidays
Join us as a Facilities Assistant and become part of a vibrant team dedicated to creating unforgettable experiences in our beautiful natural setting. We offer a supportive work culture with generous holiday allowances, performance-based bonuses, and opportunities for personal growth, all while ensuring you enjoy the perks of discounted stays and wellbeing activities. With a focus on exceptional customer service and teamwork, you'll thrive in an environment that values your contributions and encourages a positive, can-do attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Forest Holidays. Understand their values and what the 'Forest Feeling' is all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Facilities Assistant, you'll need to interact with guests and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your hands-on skills! Bring along examples of your previous maintenance or decorating work to the interview. Whether it's photos or a portfolio, demonstrating your practical experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll get to see all the perks we offer, like discounts and bonuses!
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Show Your Skills:Make sure to highlight any relevant experience you have with maintenance or decorating tasks. We want to see how your skills can help keep our cabins in tip-top shape!
Be Personable:Since you'll be interacting with guests, let your personality shine through! Share examples of how you've provided great customer service in the past.
Attention to Detail:We love candidates who pay attention to the little things. Mention specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on board to help create that Forest Feeling for our guests.
How to prepare for a job interview at Forest Holidays
✨Know Your Tools
Familiarise yourself with basic tools and maintenance tasks before the interview. Be ready to discuss your experience with repairs or decorating, as this role requires hands-on skills. Showing that you can handle basic maintenance will impress the interviewers.
✨Show Your Customer Service Skills
Since delivering exceptional customer service is key, think of examples where you've gone above and beyond for guests or clients. Prepare to share these stories during the interview to demonstrate your commitment to creating a great experience.
✨Emphasise Teamwork
This role involves working closely with the Operations Team, so highlight your ability to collaborate effectively. Share experiences where you’ve worked well in a team, especially in challenging situations, to show you’re a team player.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining high cleanliness standards. Be prepared to discuss how you ensure quality in your work, whether it’s through checking your tasks or following brand standards. This will show that you take pride in your work.
