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- Tasks: Lead a team to create unforgettable guest experiences in a stunning forest setting.
- Company: Join Forest Holidays, a recognised leader in eco-friendly hospitality.
- Benefits: Up to £40,000 salary, 23 days holiday, and annual bonuses.
- Why this job: Inspire others while working in nature and making a real impact.
- Qualifications: Passion for hospitality and experience in team management required.
- Other info: Live-in accommodation available and discounts on stays for you and your loved ones.
The predicted salary is between 40000 - 40000 £ per year.
Location: Forest of Dean (Coleford, Gloucestershire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota. Live In Accommodation available, not compulsory.
Join Forest Holidays in the stunning Forest of Dean as our Guest Experience Manager - this is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.
What You’ll Do
- Deliver exceptional guest experiences from check-in to check-out
- Oversee F&B operations, drive revenue, and maintain top service standards
- Lead, motivate, and develop your team across Front & Back of House
- Manage Ranger activities and unforgettable guest adventures
- Step in as Duty Manager and keep operations running smoothly
You Will Have
- Hands‑on leader with a passion for hospitality
- Experience managing teams and delivering exceptional service
- Strong commercial awareness, problem‑solving, and communication skills
- Full UK driving license
Who Are Forest Holidays?
Our business has been recognised as a force for good. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
What’s in it for You?
- 23 days’ holiday plus bank holidays (increasing with service)
- Annual bonus based on company performance
- Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events
- Secure your future with our company pension scheme
- One full paid day to volunteer
- Discounted food when working on location
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Hundreds of discounts on top brands across the UK
Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.
Reasonable Adjustments
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
Ready to lead a team that creates magical forest holidays? Apply now!
Guest Experience Manager in Coleford employer: Forest Holidays
Contact Detail:
Forest Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Coleford
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Forest Holidays. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for guest experiences! When you get the chance to chat with hiring managers, share your ideas on how to create unforgettable moments for guests. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve led a team or solved a problem. We want to see how you handle real-life scenarios that could come up as a Guest Experience Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Forest Holidays family!
We think you need these skills to ace Guest Experience Manager in Coleford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest's stay magical.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description, like 'team leadership' and 'exceptional service', to show us you’re the perfect fit for the Guest Experience Manager role. It helps us see how you align with our values!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you stand out. A well-structured application will make it easier for us to see your strengths and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Forest Holidays
✨Know Your Forest
Familiarise yourself with the Forest of Dean and what makes it special. Be ready to discuss how you can enhance guest experiences by connecting them with the natural beauty around them. Show your passion for the location and how it influences your approach to hospitality.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your hands-on leadership style and how you motivate others to deliver exceptional service. Think about specific situations where you turned challenges into opportunities for your team.
✨Understand F&B Operations
Brush up on your knowledge of food and beverage operations, as this role involves overseeing these areas. Be ready to discuss strategies for driving revenue while maintaining high service standards. Share any innovative ideas you have for enhancing the dining experience.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills. Prepare scenarios where you've had to think on your feet and resolve issues quickly. Emphasise your commercial awareness and how it helps you make decisions that benefit both guests and the business.