At a Glance
- Tasks: Lead a team to ensure our forest cabins are guest-ready and well-maintained.
- Company: Join a friendly team in the beautiful Keldy Forest, North Yorkshire.
- Benefits: Enjoy generous holidays, performance bonuses, and discounted stays.
- Other info: Flexible working environment with a focus on wellbeing and community.
- Why this job: Create memorable experiences in nature while developing your leadership skills.
- Qualifications: Experience in maintenance and a passion for guest service required.
The predicted salary is between 27000 - 28000 £ per year.
Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest.
Location: Keldy (North Yorkshire)
Salary: £13.01 per hour
Working Hours: Full-time, 38 hours
Days of Work: Two week rolling rota, working alternate weekends
We have an exciting opportunity for an Operations Supervisor to join our lovely team at Keldy. Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.
About the Operations Supervisor role
As Operations Supervisor, you’ll play a key role supporting the Facilities Manager and leading the Support Crew. You’ll ensure daily tasks are completed efficiently while maintaining high standards of service and professionalism. You’ll be a role model for the team, creating a welcoming, organised, and well‑maintained environment for guests.
Responsibilities
- Support the Operations Manager in the day‑to‑day running of site operations, ensuring high standards are maintained year‑round
- Supervise and support the Support Crew, providing guidance, training, and performance feedback
- Ensure all daily operational tasks are completed efficiently, safely, and to a high standard
- Deliver hands‑on training to team members to build skills and maintain consistency across the team
- Carry out general maintenance tasks, including basic repairs, use of tools, decorating, and machinery upkeep
- Conduct routine inspections of cabins to ensure all facilities are fully operational and well‑maintained
- Perform regular hot tub maintenance, including cleaning, water quality checks, and basic troubleshooting to ensure a safe and enjoyable guest experience
- Respond promptly and effectively to guest issues, including plumbing, heating, hot water, and appliance faults
- Troubleshoot and resolve maintenance problems with a proactive, solutions‑focused approach
- Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
- Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
- Maintain accurate records of maintenance work, checks, and incidents
- Ensure compliance with health and safety procedures at all times
- Work outdoors in all weather conditions, maintaining operational standards throughout the year
What Are We Looking For
- Our ideal Operations Supervisor is friendly, professional, and guest‑focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.
- Previous experience in maintenance or a similar hands‑on role
- A full clean UK driving licence
- Experience in a supervisory or team‑leader role
- Good understanding of health and safety standards and safe working practices
- Ability to work independently and use initiative, as well as collaboratively within a team
- Friendly, approachable, and respectful in all interactions with colleagues and guests
- Efficient and proactive, with a strong focus on completing tasks to a high standard
- Self‑motivated with a positive, can‑do attitude
- Strong time‑management skills, with the ability to prioritise and meet deadlines
- Effective leadership skills, with the ability to support, guide, and develop team members
- Ability to motivate and encourage others, fostering a positive team environment
- Well‑organised, with proven ability to manage multiple tasks and responsibilities
- Flexible and adaptable to changing priorities and operational needs
Benefits
- Generous holiday allowance – Take the time you need to recharge
- Performance‑based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
- Enhanced parental leave – (24 weeks maternity, 3 weeks paternity at full pay)
- Long service awards and company events – Celebrate success with your team
- Pension scheme – Secure your future with our company pension
- One full paid day to volunteer – Give back to a cause you care about
- Subsidised meals – Discounted food when working on location
- Health cash plan and life assurance – Covered by the company to keep you protected
- Wellbeing events and activities – Focus on your mental and physical wellness
- Discounts – Save on top brands across the UK
- Discounted and last minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
Reasonable Adjustments
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
Operations Supervisor in Cawthorne employer: Forest Holidays
At Keldy Forest, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where nature and community come together. As an Operations Supervisor, you'll enjoy generous benefits including performance-based bonuses, enhanced parental leave, and opportunities for personal growth while working in one of North Yorkshire's most tranquil settings. Join our dedicated team and contribute to creating memorable experiences for our guests, all while enjoying the beauty of the forest around you.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Cawthorne
✨Tip Number 1
Get to know the company culture! Before your interview, take a stroll through their website and social media. This will help you understand their vibe and values, so you can tailor your answers to show you're a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for an Operations Supervisor role, like how you handle team dynamics or resolve guest issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or experiences that highlight your leadership and maintenance abilities. Whether it's photos of projects or stories of challenges you've overcome, this will make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Operations Supervisor in Cawthorne
Some tips for your application 🫡
Show Your Passion for Nature:When writing your application, let us know how much you love being outdoors and working in nature. Share any experiences that highlight your connection to the environment and how it drives your work ethic.
Highlight Your Leadership Skills:As an Operations Supervisor, you'll be leading a team. Make sure to showcase any previous supervisory roles you've had. Talk about how you’ve motivated others and created a positive team atmosphere.
Be Specific About Your Experience:We want to see your hands-on experience! Detail any maintenance or operational tasks you've tackled before. The more specific you are about your skills and achievements, the better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Keldy Forest.
How to prepare for a job interview at Forest Holidays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Supervisor role. Familiarise yourself with the responsibilities listed in the job description, such as supervising the Support Crew and ensuring high standards of service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully guided and motivated a team in the past. Discuss any training or performance feedback you've provided to team members, as this will show your ability to develop others.
✨Emphasise Your Problem-Solving Abilities
The role involves troubleshooting maintenance issues and responding to guest concerns. Be ready to share specific instances where you've resolved problems effectively. This could include anything from handling plumbing issues to ensuring a positive guest experience. Highlighting your proactive approach will set you apart.
✨Demonstrate Your Passion for Nature and Service
Since the job is set in a beautiful forest environment, express your love for nature and how it aligns with the company's values. Talk about your commitment to providing excellent customer service and creating memorable experiences for guests. This will resonate well with the interviewers and show that you're a great fit for their team.
