Operations Supervisor

Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest. Location: Keldy (North Yorkshire). Salary: £13.01 per hour. Working Hours: Full‑time, 38 hours. Days of Work: Two‑week rolling rota, with alternate weekends.

About the Operations Supervisor role

As Operations Supervisor, you’ll play a key role supporting the Facilities Manager and leading the Support Crew. You’ll ensure daily tasks are completed efficiently while maintaining high standards of service and professionalism. You’ll be a role model for the team, creating a welcoming, organised, and well‑maintained environment for guests.

Responsibilities

• Support the Operations Manager in the day‑to‑day running of site operations, ensuring high standards are maintained year‑round.
• Supervise and support the Support Crew, providing guidance, training, and performance feedback.
• Ensure all daily operational tasks are completed efficiently, safely, and to a high standard.
• Deliver hands‑on training to team members to build skills and maintain consistency across the team.
• Carry out general maintenance tasks, including basic repairs, use of tools, decorating, and machinery upkeep.
• Conduct routine inspections of cabins to ensure all facilities are fully operational and well‑maintained.
• Perform regular hot tub maintenance, including cleaning, water quality checks, and basic troubleshooting.
• Respond promptly and effectively to guest issues, including plumbing, heating, hot water, and appliance faults.
• Troubleshoot and resolve maintenance problems proactively and solutions‑focused.
• Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional.
• Handle customer interactions professionally, resolving complaints and ensuring a positive guest experience.
• Maintain accurate records of maintenance work, checks, and incidents.
• Ensure compliance with health and safety procedures at all times.
• Work outdoors in all weather conditions, maintaining operational standards throughout the year.

What We’re Looking For

• Previous experience in maintenance or a similar hands‑on role.
• A full clean UK driving licence.
• Experience in a supervisory or team‑leader role.
• Good understanding of health and safety standards and safe working practices.
• Ability to work independently and with initiative, as well as collaboratively within a team.
• Friendly, approachable, and respectful in all interactions with colleagues and guests.
• Efficient and proactive, with a strong focus on completing tasks to a high standard.
• Self‑motivated with a positive, can‑do attitude.
• Strong time‑management skills, with the ability to prioritise and meet deadlines.
• Effective leadership skills, with the ability to support, guide, and develop team members.
• Ability to motivate and encourage others, fostering a positive team environment.
• Well‑organised, with proven ability to manage multiple tasks and responsibilities.
• Flexible and adaptable to changing priorities and operational needs.

Benefits

• Generous holiday allowance.
• Performance‑based bonuses: 5% bonus paid quarterly when customer service targets are met.
• Enhanced parental leave: 24 weeks maternity, 3 weeks paternity at full pay.
• Long‑service awards and company events.
• Pension scheme.
• One full paid day to volunteer.
• Subsidised meals at location.
• Health cash plan and life assurance covered by the company.
• Well‑being events and activities.
• Discounted stays at Forest Holidays and Sykes Cottages for you, your friends and family.
• Large discounts on top brands across the UK.

Reasonable Adjustments

We’re all about diversity, inclusion, and bringing your authentic self to work. If adjustments are needed for the recruitment process, please let us know – we’re happy to help.

Legal & Application Information

Any job offer will be subject to pre‑employment checks, including a basic criminal record check.