At a Glance
- Tasks: Lead and inspire a team to create magical guest experiences in a stunning forest setting.
- Company: Join a passionate team in one of the UK's most enchanting holiday destinations.
- Benefits: Up to £40,000 salary, 23 days holiday, and opportunities for personal development.
- Other info: Dynamic role with varied shifts and excellent career growth potential.
- Why this job: Make a real impact on guests' experiences while working in a beautiful environment.
- Qualifications: Strong leadership skills and a passion for exceptional customer service required.
The predicted salary is between 40000 - 40000 € per year.
A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations.
Location: Forest of Dean (Coleford, Gloucestershire) | Salary: Up to £40,000 per annum | Working Hours: Full-time, 40 hours per week | Days of Work: Shifts vary Monday to Sunday on a rolling rota.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Forest of Dean. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain’s most amazing forests.
This is more than a management role – it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.
Key Responsibilities- Guest Experience
- Deliver a seamless and exceptional guest journey from arrival to departure
- Engage with guests, gather feedback, and resolve issues proactively
- Lead service recovery and implement improvements based on reviews
- Food & Beverage Operations
- Oversee all F&B operations, ensuring top-quality service and standards
- Drive revenue through upselling, cross‑selling, and cost management
- Manage stock, suppliers, and outlet performance
- Revenue & Commercial Performance
- Support revenue targets and budgets
- Identify new revenue opportunities and growth initiatives
- Monitor daily performance across accommodation, F&B, and activities
- Team Leadership & Development
- Lead, motivate, and develop F&B and Ranger teams
- Influence a positive, service-focused team culture
- Manage staffing, recruitment, training, and performance
- Ranger & Activities Management
- Oversee Ranger‑led experiences, ensuring engagement and safety
- Optimise activity schedules and monitor participation
- Operations & Duty Management
- Act as Duty Manager when required
- Handle operational challenges, guest issues, and emergencies
- Maintain visible leadership and cross‑department coordination
- Reporting & Strategy
- Analyse guest, F&B, and activity performance to drive improvements
- Support strategic planning and identify new growth opportunities
- Full UK driving license and access to a vehicle
- Experience managing teams
- Strong leadership, planning, and organisational skills
- A genuine passion for delivering exceptional guest experiences
- Proven customer service management experience
- Outstanding communication and relationship‑building skills
- Strong commercial awareness and problem‑solving ability
- IT literate – MS Office & databases
- Ability to work collaboratively, under pressure, and influence at all levels
Benefits: 23 days holiday plus
Guest Experience Manager in Coleford employer: FOREST HOLIDAYS LIMITED
Join our vibrant team at the Forest of Dean, where you will not only lead and inspire but also immerse yourself in one of the UK's most breathtaking holiday destinations. We offer a supportive work culture that prioritises employee growth, with opportunities for skill development and career advancement, all while enjoying generous benefits including 23 days of holiday. Experience the magic of the forest as you create unforgettable guest experiences in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Coleford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the Guest Experience Manager role. Highlight your leadership skills and passion for creating magical experiences – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Guest Experience Manager in Coleford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating magical guest experiences shine through. We want to see how your passion aligns with our mission at Forest of Dean!
Tailor Your CV:Make sure your CV highlights relevant experience in guest services and team leadership. We love seeing how your skills can contribute to our enchanting environment, so don’t hold back!
Be Specific:In your cover letter, provide specific examples of how you've delivered exceptional service or resolved guest issues in the past. We appreciate concrete stories that showcase your problem-solving abilities.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at FOREST HOLIDAYS LIMITED
✨Know the Magic of the Forest
Before your interview, take some time to research the Forest of Dean and its unique offerings. Understanding the local attractions and how they enhance guest experiences will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlighting your leadership style and how you motivate others will demonstrate that you're ready to inspire the team at this enchanting location.
✨Be Ready to Discuss Revenue Strategies
Since the role involves driving revenue through upselling and cross-selling, come prepared with ideas on how to enhance the guest experience while boosting sales. This shows that you understand the commercial aspect of the position and are proactive about contributing to the business.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the team culture and guest feedback processes. Engaging with the interviewers not only shows your enthusiasm but also helps you gauge if the company aligns with your values and approach to guest experiences.
