Operations Supervisor in Pickering

Location: Keldy (North Yorkshire)

Salary: £13.01 per hour

Working Hours: Full-time, 38 hours.

Days of Work: Two week rolling rota, working alternate weekends.

We have an exciting opportunity for an Operations Supervisor to join our lovely team at Keldy. Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.

About the Operations Supervisor role:

As Operations Supervisor, you’ll play a key role supporting the Facilities Manager and leading the Support Crew. You’ll ensure daily tasks are completed efficiently while maintaining high standards of service and professionalism. You’ll be a role model for the team, creating a welcoming, organised, and well-maintained environment for guests.

Responsibilities:

• Support the Operations Manager in the day-to-day running of site operations, ensuring high standards are maintained year-round
• Supervise and support the Support Crew, providing guidance, training, and performance feedback
• Ensure all daily operational tasks are completed efficiently, safely, and to a high standard
• Deliver hands-on training to team members to build skills and maintain consistency across the team
• Carry out general maintenance tasks, including basic repairs, use of tools, decorating, and machinery upkeep
• Conduct routine inspections of cabins to ensure all facilities are fully operational and well-maintained
• Perform regular hot tub maintenance, including cleaning, water quality checks, and basic troubleshooting to ensure a safe and enjoyable guest experience
• Respond promptly and effectively to guest issues, including plumbing, heating, hot water, and appliance faults
• Troubleshoot and resolve maintenance problems with a proactive, solutions-focused approach
• Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
• Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
• Maintain accurate records of maintenance work, checks, and incidents
• Ensure compliance with health and safety procedures at all times
• Work outdoors in all weather conditions, maintaining operational standards throughout the year

What Are We Looking For?

• Our ideal Operations Supervisor is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.
• Previous experience in maintenance or a similar hands‑on role
• A full clean UK driving license
• Experience in a supervisory or team leader role
• Good understanding of health and safety standards and safe working practices
• Ability to work independently and use initiative, as well as collaboratively within a team
• Friendly, approachable, and respectful in all interactions with colleagues and guests
• Efficient and proactive, with a strong focus on completing tasks to a high standard
• Self‑motivated with a positive, can‑do attitude
• Strong time management skills, with the ability to prioritise and meet deadlines
• Effective leadership skills, with the ability to support, guide, and develop team members
• Ability to motivate and encourage others, fostering a positive team environment
• Well‑organised, with proven ability to manage multiple tasks and responsibilities
• Flexible and adaptable to changing priorities and operational needs

Why Join Us?

• Generous holiday allowance – Take the time you need to recharge
• Performance‑based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave – 24 weeks maternity, 3 weeks paternity at full pay
• Long service awards and company events – Celebrate success with your team
• Pension scheme – Secure your future with our company pension
• One full paid day to volunteer – Give back to a cause you care about
• Subsidised meals – Discounted food when working on location
• Health cash plan & life assurance – Covered by the company to keep you protected
• Wellbeing events & activities – Focus on your mental and physical wellness
• Save on breaks – Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
• Hundreds of discounts – Save on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.