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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional service and maintain our beautiful forest cabins.
- Company: Join Forest Holidays, a Certified B Corp dedicated to sustainability and unique holiday experiences.
- Benefits: Enjoy generous holidays, performance bonuses, subsidised meals, and discounts on cabin breaks.
- Why this job: Work in stunning nature, develop your skills, and make a positive impact on guests' experiences.
- Qualifications: Experience in maintenance and team leadership, with strong problem-solving and communication skills.
- Other info: Be part of a passionate team committed to conservation and creating memorable holidays.
Overview
Location: Beddgelert
Salary: £12.71 per hour
Hours: Full-time, 40 hours per week
Days of Work: Working an average of 5 days per week over a 2-week rolling rota.
Join Our Team in a Stunning Forest Setting!
We have an exciting opportunity for an Operations Supervisor to join our Beddgelert team! Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.
Who Are Forest Holidays?
We’re a Certified B Corp. Our business has been recognised as a force for good. It\\\’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
The Operations Supervisor role
As our Operations Supervisor, you will play a key role supporting the Facilities Manager and assist in the supervising of the Support Crew, working alongside them to ensure they complete their daily tasks in a timely and competent manner.
You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.
Your Responsibilities
- Providing support and motivation to the Housekeeping Team to ensure high morale and productivity.
- Overseeing general maintenance tasks, utilising tools and skills for fixing machinery, and completing decorative repairs as needed.
- Conducting regular checks of cabins to ensure everything is in good working order, addressing any issues raised by guests promptly.
- Responding to and resolving maintenance concerns, including problems with appliances (e.g., dishwashers not draining) and issues with heating and hot water.
- Troubleshooting and resolving various maintenance challenges as they arise, ensuring guest satisfaction and cabin functionality.
What Are We Looking For?
Our ideal Operations Supervisor is a dynamic individual who applies a can-do attitude to solve any issues that may arise on location. You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.
We’re looking for someone with
- Experience working in a maintenance position or similar is essential.
- Experience leading a team.
- A passion for the outdoors and motivation throughout all weather conditions.
- Confident communicating with customers, handling complaints, and ensuring guest satisfaction.
- Experience in providing training to team members and creating a positive learning environment.
- A positive, can-do attitude and a strong work ethic.
- Strong problem-solving skills and the ability to address issues quickly and efficiently.
- Excellent communication skills, ensuring smooth interaction with both guests and colleagues.
- A proactive mindset, willing to take initiative and support the team as needed to get tasks done.
- A commitment to delivering high-quality results, with attention to detail in all tasks.
Why Join Us?
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
- Generous holiday allowance – Take the time you need to recharge and enjoy a healthy work-life balance.
- Performance-based bonuses – Earn a 15% bonus (paid quarterly) if customer service targets are met.
- Social events and awards evenings – Celebrate success with your team.
- Pension scheme – Secure your future with our company pension.
- One full paid day to volunteer – Give back to a cause you care about.
- Subsidised meals – Discounted food when working on location.
- Wellbeing events & activities – Focus on your mental and physical wellness.
- Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
- Hundreds of discounts – Save on top brands across the UK.
Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.
Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!
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Operations Supervisor employer: Forest Holidays Group Limited
Contact Detail:
Forest Holidays Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Forest Holidays' values and mission as a Certified B Corp. Understanding their commitment to sustainability and responsible tourism will help you align your answers during the interview with their core principles.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've motivated and supported a team in previous roles. This will demonstrate your ability to lead by example, which is crucial for the Operations Supervisor position.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've successfully resolved maintenance issues or customer complaints. Be ready to discuss these situations in detail to illustrate your proactive mindset.
✨Tip Number 4
Prepare to discuss your passion for the outdoors and how it influences your work ethic. Since the role involves working in various weather conditions, sharing your enthusiasm for nature can set you apart from other candidates.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance and team leadership. Use specific examples that demonstrate your problem-solving skills and ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the outdoors and your commitment to guest satisfaction. Mention how your positive attitude and proactive mindset align with the values of Forest Holidays.
Showcase Relevant Skills: In your application, emphasise your communication skills and experience in training team members. Highlight any specific tools or techniques you are familiar with that relate to maintenance tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Supervisor role.
How to prepare for a job interview at Forest Holidays Group Limited
✨Show Your Passion for the Outdoors
Since the role is set in a stunning forest location, express your love for nature and the outdoors. Share any personal experiences that highlight your connection to the environment and how it influences your work ethic.
✨Demonstrate Leadership Skills
As an Operations Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to create a positive learning environment and resolve conflicts.
✨Emphasise Problem-Solving Abilities
The job requires quick thinking and effective problem-solving skills. Be ready to discuss specific instances where you've tackled maintenance issues or customer complaints efficiently, showcasing your proactive mindset.
✨Communicate Your Customer Service Experience
Exceptional customer service is key in this role. Share stories that illustrate your experience in handling guest concerns and ensuring satisfaction. Highlight your communication skills and how you maintain professionalism under pressure.
