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- Tasks: Assist with bike maintenance and ensure hot tubs are guest-ready daily.
- Company: Join Forest Holidays, a Certified B Corp dedicated to sustainability and unique holiday experiences.
- Benefits: Enjoy generous holidays, performance bonuses, subsidised meals, and discounts on cabin breaks.
- Why this job: Work in stunning forest settings while delivering exceptional customer service and connecting with nature.
- Qualifications: A positive attitude, teamwork skills, attention to detail, and some relevant experience are essential.
- Other info: Flexible working hours with opportunities for social events and volunteering.
Location:Blackwood
Salary: £12.21 per hour
Working Hours: Full-time, 37.5 hours per week.
Days of Work:5 days out of 7, working every other weekend & occasional evenings.
Join Our Team in a Stunning Forest Setting!
We have an exciting opportunity for an Operations Assistant to join our Blackwoodteam! Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.
Who Are Forest Holidays?
We’re a Certified B Corp. Our business has been recognised as a force for good. It\’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
About the Operations Assistant role:
Bike role – looking after our fleet of bikes, the role includes carrying out safety checks, keeping them clean and providing advice to our holiday guests on places to cycle around the forest.
Open all year round, our Operations Assistant plays a vital role in ensuring the hot tubs are in perfect working order every day for our guests. You will also complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. Passionate about the little details, you understand the importance of delivering your daily tasks in a timely and competent manner. You will also complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable.
You take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.
What Are We Looking For?
Our ideal Operations Assistant will be adynamic individualwho applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. Alove for the outdoors is essential as these tasks need completing rain or shine every day of the year.
We’re looking for someone with:
- A positive, can-do attitude and a strong work ethic.
- The ability to work well in a team and communicate effectively with colleagues.
- Great attention to detail, ensuring high cleanliness standards are met.
- Some previous experience in a similar role.
- A willingness to work outdoors in a natural setting, whatever the weather.
Why Join Us?
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
- Generous holiday allowance – Take the time you need to recharge and enjoy a healthy work-life balance.
- Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
- Social events and awards evenings – Celebrate success with your team.
- Pension scheme – Secure your future with our company pension.
- One full paid day to volunteer – Give back to a cause you care about.
- Subsidised meals – Discounted food when working on location.
- Wellbeing events & activities – Focus on your mental and physical wellness.
- Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
- Hundreds of discounts – Save on top brands across the UK.
Pay Rates for Aged 16 and 17:
- 16 years: £7.55 per hour
- 17 years: £10.00 per hour
Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.
Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!
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Operations Assistant (Bikes and Hot Tubs) employer: Forest Holidays Group Limited
Contact Detail:
Forest Holidays Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant (Bikes and Hot Tubs)
✨Tip Number 1
Familiarise yourself with the specific duties of the Operations Assistant role, especially regarding bike maintenance and hot tub upkeep. Understanding these tasks will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your passion for the outdoors and customer service in your conversations. Since this role is all about providing a great experience for guests in a natural setting, sharing personal stories or experiences related to outdoor activities can make you stand out.
✨Tip Number 3
Network with current or former employees of Forest Holidays if possible. They can provide insights into the company culture and what it takes to succeed in the Operations Assistant role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your teamwork skills and how you've effectively communicated with colleagues in past roles. The ability to work well with others is crucial for this position, so having examples ready will help you make a strong impression.
We think you need these skills to ace Operations Assistant (Bikes and Hot Tubs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and maintenance roles. Emphasise any previous work with outdoor activities or in similar environments to show you’re a great fit for the Operations Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the outdoors and your can-do attitude. Mention specific examples of how you've successfully tackled challenges in previous roles, particularly those related to teamwork and customer service.
Showcase Attention to Detail: In your application, provide examples that demonstrate your attention to detail. This could include experiences where you maintained high cleanliness standards or ensured equipment was in perfect working order.
Highlight Your Teamwork Skills: Since the role requires effective communication and collaboration with colleagues, include instances from your past jobs where you worked well in a team. This will show that you can build good working relationships, which is essential for this position.
How to prepare for a job interview at Forest Holidays Group Limited
✨Show Your Passion for the Outdoors
Since the role involves working in a natural setting, it's essential to express your love for the outdoors during the interview. Share any personal experiences or activities you enjoy that connect you with nature.
✨Demonstrate Your Attention to Detail
The Operations Assistant role requires a keen eye for detail, especially when it comes to cleanliness and maintenance. Be prepared to discuss specific examples from your past experience where your attention to detail made a difference.
✨Highlight Your Teamwork Skills
This position is all about collaboration. Make sure to provide examples of how you've successfully worked in a team environment, showcasing your ability to communicate effectively and build good relationships with colleagues.
✨Prepare for Practical Questions
Given the hands-on nature of the job, expect questions related to basic maintenance tasks and using tools. Brush up on your knowledge of these areas and be ready to discuss any relevant experience you have.
