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- Tasks: Assist with maintenance and ensure hot tubs are ready for guests in a stunning forest setting.
- Company: Join Forest Holidays, a Certified B Corp dedicated to sustainability and unique holiday experiences.
- Benefits: Enjoy generous holidays, performance bonuses, subsidised meals, and discounts on cabin breaks.
- Why this job: Work outdoors, develop skills, and be part of a team that values people and the planet.
- Qualifications: A positive attitude, teamwork skills, attention to detail, and some previous experience are essential.
- Other info: Flexible part-time hours with opportunities for social events and volunteering.
🍃Join us at the heart of North Yorkshire’s woodland magic at Cropton Forest🍃
- Location: Cropton (Pickering)
- Salary: £12.21 per hour
- Working Hours: Full-time, 38 hours per week.
- Days of Work: 5 days out of 7, working alternate weekends.
- Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.
We have an exciting opportunity for an Operations Assistant to join our friendly Cropton team! Be a part of creating special escapes in one of North Yorkshire’s most beautiful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest.
Nestled in a picturesque woodland meadow at the heart of Cropton Forest, our cabins offer a peaceful retreat surrounded by nature. Whether you’re an adventurer, a nature lover, or a stargazer, Cropton provides the perfect backdrop to work, grow, and help our guests make unforgettable memories.
About the Operations Assistant role
Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience. Key responsibilities include:
- ➡️ Ensuring hot tubs are in perfect working order every day for our guests.
- ➡️ Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
- ➡️ Paying attention to the little details and delivering daily tasks in a timely and competent manner.
- ➡️ Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.
➡️ Taking pride in delivering exceptional customer service.
What Are We Looking For?
Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.
We’re looking for someone with:
- ✅ A positive, can‑do attitude and a strong work ethic.
- ✅ The ability to work well in a team and communicate effectively with colleagues.
- ✅ Great attention to detail, ensuring high cleanliness standards are met.
- ✅ Some previous experience in a similar role.
- ✅ A willingness to work outdoors in a natural setting, whatever the weather.
Who Are Forest Holidays?
We’re a Certified B Corp. Our business has been recognised as a force for good. It\’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
Why Join Us?
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
- ✈️ Generous holiday allowance –Take the time you need to recharge
- 💰 Performance‑based bonuses –Earn a 5% bonus (paid quarterly) when customer service targets are met
- 🎉 Social events and awards evenings –Celebrate success with your team
- 🔒 Pension scheme –Secure your future with our company pension
- 💛 One full paid day to volunteer –Give back to a cause you care about
- 🍴 Subsidised meals –Discounted food when working on location
- ❤️🩹 Wellbeing events & activities –Focus on your mental and physical wellness
- 🏠 Save on breaks –Enjoy up to 20% off. Friends and family also receive 15% off.
- 🛍️ Hundreds of discounts –Save on top brands across the UK
Pay Rates for Aged 16 and 17
- 16 years: £7.55 per hour
- 17 years: £10.00 per hour
Reasonable Adjustments
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
🌿Click ‘Apply’ now to begin your adventure with us at Cropton Forest (North Yorkshire). Don’t miss this incredible opportunity!
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Operations Assistant employer: Forest Holidays Group Limited
Contact Detail:
Forest Holidays Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with Forest Holidays' values and mission. As a Certified B Corp, they prioritise sustainability and responsible tourism, so showing your passion for these principles during your interactions can set you apart.
✨Tip Number 2
Highlight any relevant experience in maintenance or customer service when you get the chance. Even if it's informal, demonstrating your ability to handle tools and provide excellent service will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your love for the outdoors and how you handle working in various weather conditions. This role requires a positive attitude towards outdoor work, so sharing personal experiences can help you connect with the interviewers.
✨Tip Number 4
Network with current or former employees of Forest Holidays if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in maintenance or customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your passion for the outdoors and your commitment to delivering exceptional customer service. Mention specific examples from your past experiences that showcase your problem-solving skills and positive attitude.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Forest Holidays Group Limited
✨Show Your Passion for the Outdoors
Since the role requires working outdoors in various weather conditions, it's essential to express your love for nature during the interview. Share any personal experiences or activities that highlight your enthusiasm for the great outdoors.
✨Demonstrate Your Attention to Detail
The Operations Assistant role involves ensuring high cleanliness standards and maintaining equipment. Be prepared to discuss specific examples from your past experiences where your attention to detail made a difference in your work.
✨Emphasise Teamwork and Communication Skills
As a team player, you’ll need to build good relationships with colleagues. Highlight instances where you successfully collaborated with others, resolved conflicts, or communicated effectively to achieve a common goal.
✨Prepare for Practical Questions
Given the hands-on nature of the job, expect questions about your experience with tools and maintenance tasks. Brush up on basic repair techniques and be ready to discuss how you've tackled similar challenges in previous roles.
