At a Glance
- Tasks: Lead a passionate team to create magical guest experiences in stunning woodland settings.
- Company: Join Forest Holidays, a unique hospitality business focused on sustainability and guest satisfaction.
- Benefits: Enjoy 31 days holiday, annual bonuses, subsidised meals, and discounts on holidays for you and your loved ones.
- Other info: Live-in accommodation available; join a supportive and inclusive workplace.
- Why this job: Make a real impact by delivering exceptional service and inspiring your team every day.
- Qualifications: Dynamic leader with a passion for hospitality and proven customer service experience.
The predicted salary is between 40000 - 40000 £ per year.
A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations.
Location: Delamere (Cheshire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota.
Live In Accommodation: available, not compulsory.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Delamere. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling-clean cabins for our guests. Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect.
This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest Retreat to life every day.
Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the Retreat. Leading both Front and Back of House teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.
Your Responsibilities:
- Deliver a seamless and exceptional guest journey from arrival to departure
- Engage with guests, gather feedback, and resolve issues proactively
- Lead service recovery and implement improvements based on reviews
- Oversee all F&B operations, ensuring top-quality service and standards
- Drive revenue through upselling, cross-selling, and cost management
- Manage stock, suppliers, and outlet performance
- Support revenue targets and budgets
- Identify new revenue opportunities and growth initiatives
- Monitor daily performance across accommodation, F&B, and activities
- Lead, motivate, and develop F&B and Ranger teams
- Influence a positive, service-focused team culture
- Manage staffing, recruitment, training, and performance
- Oversee Ranger-led experiences, ensuring engagement and safety
- Optimise activity schedules and monitor participation
- Act as Duty Manager when required
- Handle operational challenges, guest issues, and emergencies
- Maintain visible leadership and cross-department coordination
- Analyse guest, F&B, and activity performance to drive improvements
- Support strategic planning and identify new growth opportunities
Your Skills & Experience:
- We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences.
- You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.
- Full UK driving license and access to a vehicle
- Senior management experience, ideally overseeing large operational teams
- Strong leadership, planning, and organisational skills
- A genuine passion for delivering exceptional guest experiences
- Proven customer service management experience
- Outstanding communication and relationship-building skills
- Strong commercial awareness and problem-solving ability
- IT literate – MS Office & databases
- Ability to work collaboratively, under pressure, and influence at all levels
Why Forest Holidays?
We’re not your typical hospitality business. We create memorable stays in beautiful forest locations while protecting and conserving the land around us. With over 800 colleagues across the UK, we’re passionate about sustainability, wellbeing and helping people reconnect with nature.
What You’ll Get:
- 31 days holiday (including bank holidays), plus extra with long service
- Annual bonus linked to customer service performance
- Enhanced maternity & paternity pay
- Subsidised meals while on shift
- Discounted Forest Holidays and Sykes Cottages breaks for you, friends & family
- One paid volunteering day each year
- Pension scheme, life assurance & health cash plan
- Long service awards, wellbeing events & team celebrations
- Hundreds of retail discounts across top UK brands
At Forest Holidays, we believe in creating an inclusive workplace where everyone feels welcome. If you need any adjustments during the recruitment process, we’ll be happy to support you.
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
If you’re ready to create unforgettable moments for every guest and lead a team that makes memorable holidays happen, apply now.
Guest Experience Manager employer: Forest Holidays Group Limited
At Forest Holidays, we pride ourselves on being more than just a hospitality provider; we are a community dedicated to creating magical guest experiences in the stunning woodlands of Delamere, Cheshire. Our inclusive work culture fosters personal and professional growth, offering extensive benefits such as 31 days of holiday, annual bonuses, and opportunities for team celebrations, all while promoting sustainability and wellbeing. Join us to lead a passionate team in a role that not only inspires but also allows you to make a meaningful impact on our guests' experiences amidst nature's beauty.
Contact Details:
Forest Holidays Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them unique. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to guest experience management. Think about how you would handle specific situations and be ready to share your past successes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for creating magical guest experiences shine through. We want to see how your passion aligns with our mission at Forest Holidays!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience in guest services and team leadership. We love seeing how your skills can contribute to our unique environment.
Be Specific About Your Achievements:Use concrete examples to demonstrate your past successes in managing teams and enhancing guest experiences. Numbers and specific outcomes can really make your application stand out to us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board to create unforgettable moments!
How to prepare for a job interview at Forest Holidays Group Limited
✨Know the Magic of Guest Experience
Before your interview, dive deep into what makes a guest experience truly magical. Research the company’s values and how they create memorable stays. Be ready to share your own experiences in hospitality and how you can bring that magic to life.
✨Showcase Your Leadership Skills
As a Guest Experience Manager, leadership is key. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts, and be ready to discuss these during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling guest complaints or managing operational challenges. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to maintain high service standards.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for creating exceptional guest experiences shine through. Share stories that highlight your passion for hospitality and how you’ve gone above and beyond for guests in previous roles. This will help you connect with the interviewers on a personal level.
