At a Glance
- Tasks: Lead a passionate team to create magical guest experiences in a stunning woodland retreat.
- Company: Join Forest Holidays, a leader in creating unforgettable holiday experiences.
- Benefits: Enjoy 31 days holiday, annual bonuses, and discounts on holidays for you and your loved ones.
- Other info: Inclusive workplace with excellent career growth and support throughout the recruitment process.
- Why this job: Be the driving force behind extraordinary guest experiences and inspire your team daily.
- Qualifications: Dynamic leader with senior management experience and a passion for hospitality.
The predicted salary is between 40000 - 40000 £ per year.
A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Delamere. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling‑clean cabins for our guests. Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect.
This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest Retreat to life every day.
Discover the Guest Experience Manager roleAs our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the Retreat. Leading both Front and Back of House teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.
- Deliver a seamless and exceptional guest journey from arrival to departure
- Engage with guests, gather feedback, and resolve issues proactively
- Lead service recovery and implement improvements based on reviews
- Oversee all F&B operations, ensuring top-quality service and standards
- Drive revenue through upselling, cross‑selling, and cost management
- Manage stock, suppliers, and outlet performance
- Support revenue targets and budgets
- Identify new revenue opportunities and growth initiatives
- Monitor daily performance across accommodation, F&B, and activities
- Lead, motivate, and develop F&B and Ranger teams
- Influence a positive, service‑focused team culture
- Manage staffing, recruitment, training, and performance
- Oversee Ranger‑led experiences, ensuring engagement and safety
- Optimise activity schedules and monitor participation
- Act as Duty Manager when required
- Handle operational challenges, guest issues, and emergencies
- Maintain visible leadership and cross‑department coordination
- Analyse guest, F&B, and activity performance to drive improvements
- Support strategic planning and identify new growth opportunities
We’re looking for a dynamic, hands‑on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.
- Full UK driving license and access to a vehicle
- Senior management experience, ideally overseeing large operational teams
- Strong leadership, planning, and organisational skills
- Outstanding communication and relationship‑building skills
- Strong commercial awareness and problem‑solving ability
- Ability to work collaboratively, under pressure, and influence at all levels
- 31 days holiday (including bank holidays), plus extra with long service
- Annual bonus linked to customer service performance
- Enhanced maternity & paternity pay
- Subsidised meals while on shift
- Discounted Forest Holidays and Sykes Cottages breaks for you, friends & family
- One paid volunteering day each year
- Pension scheme, life assurance & health cash plan
- Long service awards, wellbeing events & team celebrations
- Hundreds of retail discounts across top UK brands
At Forest Holidays, we believe in creating an inclusive workplace where everyone feels welcome. If you need any adjustments during the recruitment process, we’ll be happy to support you. Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.
If you’re ready to create unforgettable moments for every guest and lead a team that makes memorable holidays happen, apply now.
Guest Experience Manager in Frodsham employer: Forest Holidays Group Limited
At Forest Holidays, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Delamere's stunning woodlands. As a Guest Experience Manager, you'll enjoy competitive benefits including 31 days of holiday, annual bonuses, and opportunities for personal growth while leading a passionate team dedicated to creating magical guest experiences. Join us in a role that not only values your leadership but also supports your well-being and development in one of the UK's most enchanting holiday destinations.
Contact Details:
Forest Holidays Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Frodsham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating magical guest experiences.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience management. Think about how you would handle specific scenarios and be ready to share your past successes in leading teams and enhancing guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Delamere.
We think you need these skills to ace Guest Experience Manager in Frodsham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for creating magical guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Guest Experience Manager role. We want to see how your background fits into our vision of delivering outstanding service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information logically so we can easily see your qualifications and what you bring to the table.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll be one step closer to joining our passionate team at Delamere!
How to prepare for a job interview at Forest Holidays Group Limited
✨Know the Magic
Before your interview, dive deep into the company’s ethos and values. Understand what makes their guest experiences unique and be ready to share how you can contribute to that magic. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Leadership Style
As a Guest Experience Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to inspire and motivate others to deliver exceptional service.
✨Engage with Scenarios
Expect scenario-based questions that assess your problem-solving abilities. Think about potential guest issues and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Bring Your Passion for Hospitality
Let your enthusiasm for creating extraordinary guest experiences shine through. Share personal stories or experiences that reflect your passion for hospitality. This will resonate well with the interviewers and demonstrate your commitment to the role.
