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- Tasks: Lead a passionate team to create unforgettable guest experiences in a stunning woodland setting.
- Company: Join Forest Holidays, a leader in creating magical holiday moments.
- Benefits: Enjoy competitive salary, annual bonus, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Inspire and innovate while making a real impact on guests' adventures.
- Qualifications: Senior management experience and a passion for exceptional service required.
The predicted salary is between 55000 - 55000 ÂŁ per year.
A chance to lead, inspire, and deliver magical experiences in one of the UK’s most enchanting holiday destinations.
Location: Delamere (Frodsham)
Salary: Up to ÂŁ55,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Monday to Friday, with weekends, earlies and lates required as part of the role (plus on-call on a rota basis)
Potential Live-In Accommodation Available.
We have an exciting opportunity for a General Manager to join our Delamere Forest team. Set in one of the UK’s most beautiful woodland locations, Delamere Forest is a peaceful retreat where guests come to relax, recharge and reconnect with nature. Our Forest Retreat building is the hub of the location – home to reception, a shop, bar and restaurant – and the place where great food helps create memorable holiday moments.
Discover the General Manager role: Are you ready to be at the heart of unforgettable guest experiences? As General Manager at Forest Holidays, you will be the champion of our “Forest Feeling,” ensuring every visitor enjoys a stay filled with wonder, relaxation, and adventure. From serene woodland cabins to action-packed family retreats, you’ll lead a passionate team dedicated to creating memories that last a lifetime. This isn’t just a management role - it’s an opportunity to inspire, innovate, and transform every moment of a guest’s journey. If you’re driven by delivering exceptional experiences, motivating teams, and making a real impact, this is your dream role.
Your Responsibilities:
- Oversee operational excellence across the location, ensuring that every guest’s visit is unique, seamless, and memorable.
- Lead and inspire a large operational team to deliver exceptional service and guest experiences.
- Oversee all aspects of operations, from guest experience to administration, ensuring seamless coordination.
- Manage budgets and drive revenue, balancing financial success with the highest operational standards.
- Champion health & safety, embedding a strong culture of care across the team.
- Develop and coach your team, delivering training, guidance, and performance support to unlock their full potential.
- Ensure site excellence, maintaining cleanliness, safety, and presentation to the highest standards.
- Listen, respond, and innovate based on guest feedback, continuously elevating the Forest Holidays experience.
Your Skills & Experience:
- Full UK driving license and access to a vehicle
- Senior management experience, ideally overseeing large operational teams
- Strong leadership, planning, and organisational skills
- Proven budget and P&L management experience
- Experience in outdoor or hospitality environments desirable
- Commitment to sustainability and responsible tourism
- A genuine passion for delivering exceptional guest experiences
- Self-motivated, proactive, and ready to make a real impact
What’s in it for You?
- 23 days’ holiday plus bank holidays (increasing with service)
- Annual bonus – Earn a 15% bonus (paid annually) based on company performance
- Enhanced parental leave – (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events
- Secure your future with our company pension scheme
- One full paid day to volunteer
- Discounted food when working on location
- Health cash plan & life assurance
- Wellbeing events & activities
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Hundreds of discounts on top brands across the UK
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
General Manager in Frodsham employer: Forest Holidays Group Limited
Contact Detail:
Forest Holidays Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Frodsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and outdoor sectors. Attend industry events or local meet-ups to chat with people who might know about opportunities at Forest Holidays. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company culture and values of Forest Holidays. Think about how your experience aligns with their mission of delivering unforgettable guest experiences. Be ready to share specific examples that showcase your leadership skills.
✨Tip Number 3
Show your passion for the outdoors! If you’ve got experience in hospitality or managing teams in similar environments, make sure to highlight that. Share your love for nature and how it drives your commitment to exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. Let’s get you on board with the Forest Holidays team!
We think you need these skills to ace General Manager in Frodsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating unforgettable guest experiences shine through. We want to see how your passion aligns with our mission at Forest Holidays!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or outdoor environments. We’re looking for leaders who can inspire teams and deliver exceptional service, so showcase those skills!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you, so share your unique story and what drives you in this industry.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Forest Holidays Group Limited
✨Know the Forest Holidays Brand
Before your interview, dive deep into understanding the Forest Holidays brand and its values. Familiarise yourself with their commitment to sustainability and exceptional guest experiences. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a large team. Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss your approach to coaching and performance support.
✨Prepare for Operational Excellence Questions
Expect questions around operational management, budget handling, and guest experience. Brush up on your knowledge of P&L management and think of ways you've improved operational standards in previous roles. Be ready to share how you would ensure seamless coordination across various aspects of the location.
✨Emphasise Guest Experience Innovation
The role is all about creating unforgettable guest experiences. Come prepared with ideas on how you would listen to guest feedback and innovate based on it. Share any past experiences where you've successfully elevated guest satisfaction and how you plan to bring that to the Forest Holidays experience.