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- Tasks: Welcome guests and serve food and drinks in a beautiful forest setting.
- Company: Join Forest Holidays, a Certified B Corp dedicated to sustainability and responsible tourism.
- Benefits: Enjoy generous holidays, performance bonuses, subsidised meals, and discounts on cabin breaks.
- Why this job: Be part of a team that values people and the planet while delivering exceptional guest experiences.
- Qualifications: Experience in fast-paced F&B or retail, with excellent communication skills and a positive attitude.
- Other info: Work full-time, 38 hours a week, with shifts every other weekend.
🌲 Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest 🌲
- Location: Keldy (North Yorkshire)
- Salary:£12.21 per hour
- Working Hours:Full-time, 38 hours.
- Days of Work:5 days per week,(2 week rolling rota working alternate weekends).
We have an exciting opportunity for a Food and Beverage Assistant to join our friendly Keldy team! Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.
Our cabins at Keldy are deep in the forest; some are just visible between the trees and others enjoy an outlook onto grassy, sunlit glades. Here, surrounded by nature, you can truly relax.
About the Food and Beverage Assistant Role:
As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café—a place for guests to relax, refuel, and plan their woodland adventures.
Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.
You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.
Your Responsibilities:
- Welcome guests warmly and provide exceptional customer service throughout their stay.
- Prepare and serve food and drinks in our café.
- Maintain cleanliness and hygiene standards in all areas.
- Support stock control, restock shelves, and assist with deliveries.
- Operate tills, handle payments, and follow cash handling proceduresli>
- Work as part of a close-knit team to ensure smooth daily operations.
- Ensure compliance with all health & safety and food hygiene regulations.
- Assist with the set-up and running of events and activities where required.
What Are We Looking For?
Our ideal Food and Beverage Assistant is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.
We’re looking for someone with:
- ✅ Experience in a customer-facing role (hospitality or retail preferred)
- ✅ Great communication and interpersonal skills
- ✅ A friendly and approachable attitude
- ✅ Attention to detail and pride in maintaining high standards
- ✅ A flexible approach to working across different tasks and shifts
- ✅ A passion for delivering an excellent guest experience
- ✅ A love for working in beautiful outdoor settings, come rain or shine!
Who Are Holidays?
We’re a Certified B Corp. Our business has been recognised as a force for good. It\’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
Why Join Us?
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
- ✈️ Generous holiday allowance –Take the time you need to recharge
- 💰 Performance-based bonuses –Earn a 5% bonus (paid quarterly) when customer service targets are met
- 🎉 Social events and awards evenings –Celebrate success with your team
- 🔒 Pension scheme –Secure your future with our company pension
- 💛 One full paid day to volunteer –Give back to a cause you care about
- 🍴 Subsidised meals –Discounted food when working on location
- ❤️🩹 Wellbeing events & activities –Focus on your mental and physical wellness
- 🏠 Save on breaks –Enjoy up to 20% off. Friends and family also receive 15% off.
- 🛍️ Hundreds of discounts –Save on top brands across the UK
Pay Rates for Aged 16 and 17:
- 16 years:£7.55 per hour
- 17 years:£10.00 per hour
Reasonable Adjustments:
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
Click ‘Apply’ now to start your journey with us at Keldy.Don’t miss out on this fantastic opportunity!
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Food and Beverage Assistant employer: Forest Holidays Group Limited
Contact Detail:
Forest Holidays Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with Forest Holidays' values and mission. Since they are a Certified B Corp, showing your understanding of sustainability and responsible tourism during your interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in fast-paced food and beverage or retail environments. Be ready to share specific examples of how you've provided exceptional customer service in these settings, as this is crucial for the role.
✨Tip Number 3
Prepare to demonstrate your communication skills. Practice articulating your thoughts clearly and positively, as being approachable and friendly is key to creating a welcoming atmosphere for guests.
✨Tip Number 4
Research the local area and the unique features of the Cropton location. Being knowledgeable about the surroundings can help you engage with guests and enhance their overall experience, showing that you care about their holiday.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food and Beverage Assistant position. Tailor your application to highlight relevant experience in fast-paced food and beverage or retail environments.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your positive attitude. Mention specific experiences that demonstrate your ability to provide outstanding guest experiences, as this is crucial for the role.
Highlight Relevant Skills: In your CV, emphasise skills such as excellent communication, attention to detail, and a friendly disposition. Use bullet points to make it easy for the hiring team to see how you meet their criteria.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Forest Holidays Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Since you'll be working in a team environment, highlight your ability to collaborate with others. Discuss how you've successfully worked as part of a team in previous roles, especially in fast-paced settings.
✨Know the Company Values
Familiarise yourself with Forest Holidays' commitment to sustainability and responsible tourism. Be prepared to discuss how these values resonate with you and how you can contribute to their mission.
✨Prepare for Role-Specific Questions
Anticipate questions related to food and beverage service, such as handling difficult customers or managing busy periods. Think of scenarios where you demonstrated your skills in these areas and be ready to share them.
