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- Tasks: Welcome guests and serve food and drinks in a stunning forest setting.
- Company: Join Forest Holidays, a Certified B Corp dedicated to sustainability and unique holiday experiences.
- Benefits: Enjoy generous holidays, performance bonuses, subsidised meals, and discounts on cabin breaks.
- Other info: Work full-time, 38 hours a week, with alternating weekends in a beautiful forest location.
- Why this job: Be part of a team that values people and the planet while delivering exceptional guest experiences.
- Qualifications: Experience in fast-paced F&B or retail, with excellent communication skills and a positive attitude.
- Location: Thorpe Forest (Norfolk)
- Salary: £12.71 per hour
- Working Hours: Part-time, 20 hours.
- Days of Work: 3 days per week, working every other weekend.
- Transport: Our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.
We have an exciting opportunity for a Food and Beverage Assistant to join our team at Thorpe Forest.
About the Food and Beverage Assistant Role
As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures.
Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.
Your Responsibilities
- Welcome guests warmly and provide exceptional customer service throughout their stay.
- Prepare and serve food and drinks in our café.
- Maintain cleanliness and hygiene standards in all areas.
- Support stock control, restock shelves, and assist with deliveries.
- Operate tills, handle payments, and follow cash handling procedures.
- Work as part of a close-knit team to ensure smooth daily operations.
- Ensure compliance with all health & safety and food hygiene regulations.
- Assist with the set-up and running of events and activities where required.
What Are We Looking For?
Our ideal Food and Beverage Assistant is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.
We’re looking for someone with:
- Experience in a customer-facing role (hospitality or retail preferred)
- Great communication and interpersonal skills
- A friendly and approachable attitude
- Attention to detail and pride in maintaining high standards
- A flexible approach to working across different tasks and shifts
- A passion for delivering an excellent guest experience
- A love for working in beautiful outdoor settings, come rain or shine!
Benefits
You’ll enjoy a range of fantastic benefits including:
- Generous holiday allowance – Take the time you need to recharge
- Performance-based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
- Enhanced parental leave – 24 weeks maternity, 3 weeks paternity at full pay.
- Long service awards and company events – Celebrate success with your team
- Pension scheme – Secure your future with our company pension
- One full paid day to volunteer – Give back to a cause you care about
- Subsidised meals – Discounted food when working on location
- Health cash plan & life assurance – Covered by the company to keep you protected
- Wellbeing events & activities – Focus on your mental and physical wellness
- Save on breaks – Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Hundreds of discounts – Save on top brands across the UK
Pre‑employment checks: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.
Pay Rates for Aged 16 and 17
16 years: £8.00 per hour
17 years: £10.85 per hour
Reasonable Adjustments
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
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Food and Beverage Assistant employer: Forest Holidays Group Limited
Contact Detail:
Forest Holidays Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with Forest Holidays' values and mission. As a Certified B Corp, they prioritise sustainability and responsible tourism, so showing your passion for these principles during your interactions can set you apart.
✨Tip Number 2
Highlight any previous experience in fast-paced food and beverage or retail environments when networking. This will help you connect with current employees who can provide insights or even refer you for the position.
✨Tip Number 3
Visit the Keldy location if possible, and engage with staff to get a feel for the work culture. This not only shows your genuine interest but also gives you valuable information to discuss during interviews.
✨Tip Number 4
Prepare to demonstrate your customer service skills in practical scenarios. Think of examples where you've gone above and beyond for guests or customers, as this role heavily focuses on delivering an outstanding guest experience.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food and Beverage Assistant position. Tailor your application to highlight relevant experience in fast-paced food and beverage or retail environments.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for delivering outstanding guest experiences. Mention specific examples from your past roles that demonstrate your friendly attitude and attention to detail.
Highlight Relevant Skills: In your CV, emphasise skills that align with the job description, such as excellent communication, customer service experience, and a positive personality. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Forest Holidays Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Since you'll be working in a team environment, highlight your ability to collaborate with others. Discuss how you've successfully worked as part of a team in previous roles, especially in fast-paced settings.
✨Know the Company Values
Familiarise yourself with Forest Holidays' commitment to sustainability and responsible tourism. Be prepared to discuss how these values resonate with you and how you can contribute to their mission.
✨Prepare for Role-Specific Questions
Anticipate questions related to food and beverage service, such as handling difficult customers or managing busy periods. Think of scenarios where you demonstrated your skills in these areas and be ready to share them.