Facilities Assistant

Location: Blackwood Forest (Hampshire)

Salary: £12.71 per hour

Working Hours: Full-time, 40 hours.

Days of Work: Week 1 - Mon, Tues, Thurs, Fri & Week 2 - Mon, Tues, Thurs, Fri, Sat, Sun.

We have an exciting opportunity for a Facilities Assistant to join our lovely team at Blackwood Forest. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests.

About the Facilities Assistant role:

• Ensure our cabins are in good working order with well-maintained décor.
• Complete general maintenance tasks; a basic knowledge of using tools, fixing machinery, and decorating is desirable.
• Respond to issues promptly and maintain excellent communication with guests.
• Regularly audit every cabin to keep standards high.
• Assist across the location as required, for example delivering items ordered from the Retreat to cabins or emptying bins on changeover days.
• Deliver exceptional customer service and adhere to brand standards.

Your Responsibilities:

• Carry out general maintenance and repair work to keep cabins in good working order and well-presented.
• Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
• Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
• Pay attention to details and deliver daily tasks in a timely and competent manner.
• Take pride in delivering exceptional customer service.
• Follow brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

What Are We Looking For?

• A dynamic individual with a can-do attitude to solve any issues that may arise on location.
• A team player capable of building good working relationships with colleagues.
• A love for the outdoors, as these tasks need completing rain or shine every day of the year.
• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

Who Are Forest Holidays?

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place.

Why Join Us?

• Generous holiday allowance - Take the time you need to recharge.
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met.
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events - Celebrate success with your team.
• Pension scheme - Secure your future with our company pension.
• Two paid days to volunteer - Give back to a cause you care about.
• Subsidised meals - Discounted food when working on location.
• Health cash plan & life assurance - Covered by the company to keep you protected.
• Wellbeing events & activities - Focus on your mental and physical wellness.
• Save on breaks - Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - Save on top brands across the UK.

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.