National Account Executive

Working Hours: 8.30am to 5pm, Monday to Friday. Office Based - With occasional travel to customer meetings that may require an earlier start, later finish or an overnight stay.

Job Purpose: Working as part of the Sales function, supporting our National Accounts team maintaining and strengthening relationships and business growth across our key trade customers such as Jewson, Wicks, Travis Perkins and other national and regional Garden Centers and Builders Merchants.

Roles & Responsibilities

• Sales Support: Dealing with all day-to-day enquiries from our customer base, escalating to the NAM/SNAM as required/appropriate. Help develop and implement sales strategies to increase market share and drive revenue growth within assigned accounts. Working closely with the Marketing Department to ensure all products are listed online correctly in line with customer requirements, with appropriate imagery and content. Maintenance of price books to ensure up to date pricing strategy is adhered to, and invoice queries are minimized. Participate in internal sales meetings. Support the wider team preparing for and attending annual trade shows and customer conferences as and when required.
• Client Communication: Serve as a point of contact for trade customers, providing timely responses and resolving inquiries, issues, or requests on inbound calls and emails. Working with the Customer Services Department to ensure queries and complaints are appropriately followed up and a satisfactory resolution is reached. Maintain regular contact, as appropriate with customers via video conferencing, telephone and email.
• Outbound Calls: Run daily / weekly supply chain or sales reports to facilitate regular outbound calls to generate new orders and drive business growth.
• Data Analysis & Reporting: Assist in preparing regular sales reports, forecasts, and performance analytics for key accounts, to support decision-making and new sales opportunities. Analyse relevant data and proactively engage with customers both by telephone and video conferencing.
• Project Coordination: Coordinate with cross-functional teams (marketing, supply chain, finance etc) to ensure seamless execution of client projects, campaigns, and initiatives.
• Market Research: Conduct market analysis to identify potential growth opportunities, competitor activity, and industry trends.
• Administrative Support: Provide administrative support for the sales team including scheduling meetings, preparing presentations, and maintaining account-related records.

Skills, abilities & behaviours

• Confident in making outbound telephone calls and receiving inbound calls.
• Good negotiation and influencing skills.
• Keen attention to detail and a high level of accuracy in all areas.
• An excellent communicator, both written and verbal.
• Full working knowledge of Microsoft office software, with a particular focus on Excel, Word and PowerPoint or a willingness to learn, as report generation and data analysis is an important part of the role.
• Previous Sales and/or Marketing experience desirable but not essential.
• Proactive and determined individual who thrives on working at pace, with an appetite to over-achieve targets.
• Skilled at planning and organising workload to ensure prompt and effective completion of tasks.
• Occasional travel to meet customers for off-site meetings and trade shows. A driving license is desirable.
• The ability to maintain and observe a high degree of professionalism, always ensuring confidentiality.
• Any other duties as reasonably assigned by the Company, commensurate with the level of the role.

Benefits: You will benefit from a full induction programme and training. Competitive remuneration packages include a BHSF Health Cash Plan, Discounts and Cashback in shops and other places nationwide, discounts on gym membership, and access to a 24/7 Employee Assistance Programme. A full list includes: Your 21st, 50th and 60th birthday off (when falling on a workday), Your own or child's graduation off (as above), Online Training Courses to suit your role and business needs, Staff discounts, Employee Intranet and Wellbeing Hub, Access to our company benefits portal offering 24/7: Free Telephone Counselling Support, Personal legal and financial information, Health advice for medical and wellbeing issues, Access to Dental Insurance and Health Cash Plans, Mygym discounts, Cashback for major brands, Workplace Individual Savings Accounts (ISA).

Our Worcestershire office is commutable from Birmingham, Worcester, Kidderminster, Cheltenham, Evesham, Droitwich, Bromsgrove.