At a Glance
- Tasks: Coordinate product installations and manage contractor relationships for seamless operations.
- Company: Dynamic company focused on efficient installations and customer satisfaction.
- Benefits: Competitive pay, health cash plan, discounts, and flexible training opportunities.
- Why this job: Join a vibrant team and make a real difference in installation processes.
- Qualifications: Experience in operations or contractor management preferred; strong organisational skills required.
- Other info: Enjoy a supportive work environment with great career growth potential.
The predicted salary is between 30000 - 40000 £ per year.
Based at: Hartlebury Transport Office
Reporting to: Distribution Manager
Job Purpose: To manage and coordinate all aspects of product installations, ensuring that in-house and third-party resources are efficiently allocated, customer requirements are met, and all internal processes, reporting, and compliance obligations are maintained.
Key Responsibilities:
- Installation Coordination: Allocate daily work to installation teams and third-party contractors, ensuring full coverage or suitable alternative assignments. Schedule all home installation orders with customers. Liaise with transport to organise delivery of scheduled installations. Monitor and maintain job completion records, including on-site visits when necessary.
- Contractor & Team Management: Take calls from fitters and contractors to resolve concerns or issues. Manage relationships with contractors across the UK, including OBS, Service Team/PureGB, FlatPack Professionals, and WestMids Installs. Regularly identify and onboard additional contractors in under-served regions. Ensure contractor compliance with Health & Safety requirements, training, and driving assessments.
- Internal Liaison: Assist with queries in the Installation inbox and support Customer Services regarding product issues. Liaise with Sales, Marketing, and NPD departments on internal work or external events (shows, stores). Coordinate with Health & Safety on required training.
- Procurement & Accounts: Oversee Docuware invoices for supplier purchases and business accounts (Screwfix, Travis Perkins, fuel, vans, hotels). Manage PPE and uniform ordering for all installers. Oversee and reconcile monthly credit card statements and P&L reports. Manage toll accounts and other operational costs.
- Fleet & Equipment Management: Book van servicing and repairs as needed. Manage contracts with ALD and Northgate.
- Reporting & Administration: Prepare weekly installer hours spreadsheet and submit to payroll. Proof-check P&L and Installation Revenue spreadsheets to ensure accuracy of job costs and revenue allocation. Assist with annual budget preparation.
Skills & Competencies:
- Strong organizational and multitasking abilities.
- Excellent communication and relationship management skills.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with ERP/accounting systems (Docuware preferred).
- Attention to detail and accuracy in reporting.
- Ability to work independently and under pressure.
- Knowledge of Health & Safety regulations and compliance requirements.
Experience & Qualifications:
- Previous experience in operations, installation coordination, or contractor management preferred.
- Experience managing teams, scheduling, and coordinating field-based operations.
- Familiarity with vehicle fleet management and procurement processes advantageous.
Key Accountabilities:
- Ensure all installation jobs are scheduled and allocated efficiently.
- Maintain accurate records of installations, resources, and costs.
- Resolve customer and contractor queries promptly.
- Monitor contractor performance and compliance.
- Contribute to the accuracy of financial reporting and budget tracking.
Benefits: You will benefit from a full induction programme and training. Competitive remuneration packages include a BHSF Health Cash Plan, Discounts and Cashback in shops and other places nationwide, discounts on gym membership, and access to a 24/7 Employee Assistance Programme. A full list includes:
- Your 21st, 50th and 60th birthday off (when falling on a workday)
- Your own or child's graduation off (as above)
- Online Training Courses to suit your role and business needs
- Staff discounts
- Employee Intranet and Wellbeing Hub
- Access to our company benefits portal offering 24/7:
- Free Telephone Counselling Support
- Personal legal and financial information
- Health advice for medical and wellbeing issues
- Access to Dental Insurance and Health Cash Plans
- My gym discounts
- Cashback for major brands
- Workplace Individual Savings Accounts (ISA)
Our Worcestershire office is commutable from Birmingham, Worcester, Kidderminster, Cheltenham, Evesham, Droitwich, Bromsgrove.
Installation Planner in Kidderminster employer: Forest Garden Limited
Contact Detail:
Forest Garden Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Planner in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in installation coordination and contractor management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in managing teams and scheduling effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Installation Planner in Kidderminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Installation Planner role. Highlight your experience in operations and contractor management, as well as any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Organisational Skills: Since this role is all about coordination and multitasking, give us examples of how you've successfully managed multiple tasks or projects in the past. We love seeing those strong organisational skills in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Installation Planner position. We can’t wait to hear from you!
How to prepare for a job interview at Forest Garden Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like installation coordination and contractor management. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
As an Installation Planner, strong organisational abilities are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated teams. This will show them you can handle the demands of the role.
✨Brush Up on Compliance Knowledge
Since the role involves Health & Safety regulations, it’s a good idea to review relevant compliance requirements. Be ready to discuss how you’ve ensured safety in previous roles, as this will highlight your attention to detail and commitment to best practices.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their processes, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.