At a Glance
- Tasks: Welcome visitors, respond to enquiries, and promote our amazing membership and volunteering offers.
- Company: Join Forestry England, a leader in sustainable forestry and outdoor recreation.
- Benefits: Enjoy 25 days holiday, pension contributions, discounts, and career development opportunities.
- Other info: Work in the beautiful Wyre Forest, with opportunities for personal and professional growth.
- Why this job: Make a positive impact on the environment while providing exceptional visitor experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Contract type – Fixed-Term Appointment with the possibility of extension. Vacancy closes - 23:58 20 November 2025.
Join us. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment. Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We’re providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What you’ll do…
You will be part of a team which provides an exceptional welcome to people visiting Wyre Forest. Whether through responding to enquiries with enthusiasm and expertise, greeting people and informing them of our amazing membership and volunteering offers, or building relationships with the business partners who help make the Wyre experience what it is, you will provide outstanding service. You will ensure our visitor facilities are clean, safe and accessible, respond to unexpected incidents, carry out visitor surveys and let people know about our offer and activities through social media.
Where you’ll work…
Forestry England is a world leader in sustainable forestry and is the largest provider of outdoor recreation opportunities in the country. This role is based at Wyre Forest, the largest woodland National Nature Reserve in England.
Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme. You will receive 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
STaRis is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays, clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app, free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
We have a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. You will be assessed on experience, behaviours and strength-based questions during your interview.
If you’re planning to use AI to support your application, please ensure you’ve read our guidelines first.
Working for the Civil Service… Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.
Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English. Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
If you feel your application has not been treated in line with these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for visitor services shine through! We want to see how excited you are about welcoming people to Wyre Forest and sharing our amazing offers.
Tailor Your Statements:Make sure to customise your 200-word experience statement and 500-word personal statement. Highlight relevant experiences that align with the role, and don’t forget to mention any skills that make you a great fit for our team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for the Visitor Services Officer position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and the role.
How to prepare for a job interview at Forest Camping Limited
✨Know Your Stuff
Familiarise yourself with the role of a Visitor Services Officer and the mission of Forestry England. Understand their commitment to sustainable forestry and how they enhance visitor experiences. This knowledge will help you answer questions confidently and show your enthusiasm for the position.
✨Showcase Your People Skills
Since this role involves interacting with visitors, be ready to demonstrate your customer service skills. Think of examples where you've provided exceptional service or resolved issues effectively. Highlight your ability to build relationships, as this is key to creating a welcoming environment.
✨Prepare for Behavioural Questions
Expect strength-based questions that assess your behaviours and experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Prepare specific examples that showcase your problem-solving abilities and how you've contributed positively in past roles.
✨Engage with Social Media
Since part of the job involves promoting activities through social media, be prepared to discuss your experience with it. Share any relevant examples of how you've used social media to engage audiences or promote events. This shows you're proactive and understand modern communication methods.
