At a Glance
- Tasks: Welcome visitors and provide exceptional service at Westonbirt, the National Arboretum.
- Company: Join Forestry England, a passionate team dedicated to growing forests for everyone.
- Benefits: Enjoy 25 days holiday, pension contributions, discounts, and free entry to arboretums.
- Other info: Flexible hours with opportunities for career development and lifelong learning.
- Why this job: Make a positive impact on the environment while working in beautiful surroundings.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24263 - 29655 £ per year.
We are Forestry England.
We live and breathe forests.
Job title – Visitor Services Assistant Salary- £26,959 pro rata Contract type – Permanent Hours – 22.2 hours per week (Saturday - Monday) Vacancy closes - 2nd September, 23:58 Join us.
We're foresters, professionals and experts.
We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.
Together, we’re using our scale and expertise to grow the nation's forests for everyone.
We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy.
We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What you’ll do…
You will work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
Contribute to providing visitors with a service that exceeds their expectations.
Promote a work environment that is positive, productive and practices support and respect between individuals and teams.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
Westonbirt, The National Arboretum, GL8 8QS.
Benefits…
- Alongside your salary, Forestry England contributes an average of 28.97% towards your pension.
- You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
- STa R is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app. free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- a commitment to lifelong learning through career development.
Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Read more about the benefits on the Forestry England website.
Nationality requirements…
Read more about nationality requirements here.
Working for the Civil Service…
Forestry England is part of the Civil Service.
The Civil Service has a Disability Confident Scheme (DCS).
This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview.
We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role.
This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.
Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.
Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: englandhr. services@forestryengland. uk.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland. uk.
#J-18808-Ljbffr
Visitor Services Assistant employer: Forest Camping Limited
Forestry England is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant Bristol Business Park, employees benefit from a generous pension scheme, extensive holiday allowances, and a range of discounts through the employee benefits scheme. With a strong commitment to equality, diversity, and lifelong learning, Forestry England provides a fulfilling environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Forest Camping Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Visitor Services Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Forest Camping Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Forest Camping Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Forest Camping Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Forest Camping Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Forest Camping Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
