Visitor Service Assistant

Contract type – Permanent

Hours – 25 hours annualised

Join us. We\’re foresters, professionals, and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow and getting things done today, such as creating amazing places and experiences for you to enjoy. We\’re providing vital homes for wildlife, making our air cleaner to breathe, and producing sustainable timber.

What you’ll do…

You will contribute to achieving an exceptional visitor experience by providing outstanding service so visitors leave with lasting memories. You will offer visitor information, respond to enquiries with enthusiasm and expertise, ensuring we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe, and accessible. Additionally, you will foster a supportive and positive work environment that encourages teamwork, productivity, and individual growth. You will also promote Forestry England’s work, including events, membership, legacy giving, and volunteering.

Where you’ll work…

High Lodge, Thetford Forest

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, increasing by one day every year of service, up to 30 days (pro-rated for part-time employees), plus additional days off such as bank holidays.
• STaRis, our employee benefits scheme, offering discounts on supermarket shopping, hotel stays, clothes, mobile phones, electrical items, medical and car insurance, holidays, gym discounts, household bills, and the Headspace wellbeing app.
• Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• A commitment to lifelong learning through career development, including continual professional development, support for individual learning plans, and sponsored membership of professional bodies.

You will be asked to write a 200-word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. Both will be assessed during the selection process. Further application details are provided on the application form.

You will be assessed on strength-based questions during your interview.

If you require reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service participates in the Disability Confident Scheme (DCS), guaranteeing an interview for candidates with disabilities who meet the minimum criteria. We also offer a Redeployment Interview Scheme for current civil servants at risk of redundancy and are part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Under Part 7 of the Immigration Act 2016, applicants must demonstrate the ability to communicate effectively in spoken English.

Our recruitment process is based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you believe your application has not been treated fairly, please email: englandhr.services@forestryengland.uk.

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• Job Reference forestryengland/TP/1761/267
• Closing Date 29 June, 2025
• Job Category Customer Services
• Business Unit East
• Location High Lodge, Thetford Forest (IP27 0AF), United Kingdom

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