At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain high customer service standards.
- Company: Join Forestry England, a part of the Civil Service with a commitment to diversity.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and discounts on various services.
- Other info: Opportunities for professional development and a dynamic work environment await you.
- Why this job: Make a difference in IT while supporting beautiful locations across the South West.
- Qualifications: Strong communication skills and a passion for technology are essential.
Salary: £33,854 per annum
Contract Type: Permanent
Hours: 37 hours per week
Vacancy Closes: July 24th, 23:58
Responsibilities:
- Provide IT desk support to staff, handling queries and troubleshooting issues.
- Maintain high customer‑service standards by responding in a timely manner and tracking issues to resolution.
- Collaborate closely with the IT Service Desk team and the wider IT Team.
- Participate in an on‑call rota covering weekends, public holidays and occasional out‑of‑hours support.
- Perform any additional duties as outlined in the role specification.
Working Location:
The role is primarily office‑based, aligned with Civil Service blended working policies. The employee will be based in Bristol for at least one day per week and will support sites and teams across the South West region—including Haldon Forest Park, Bucks Horn Oak, Beechenhurst, Kings House, Westonbirt Arboretum and Cardinham Woods—on a regular basis. Travel across the region is a key part of the role and may occasionally require overnight stays. Occasional travel to other locations across England may also be required to support wider Forestry England business needs. A proportion of home working may be agreed in line with business requirements.
Benefits:
- Employer contribution of 28.97% towards pension (Civil Service Defined Benefit Pension Scheme).
- 25 days holiday per year, increasing by one day per year of service up to a maximum of 30 days (pro‑rated for part‑time employees), plus bank holidays.
- StaR employee benefits scheme offering discounts on supermarket shopping, hotel stays, clothing, mobile phones, electrical items, medical and car insurance, holidays, gym discounts and household bills.
- Free parking at Forestry England sites and free entry to National Arboretums such as Westonbirt and Bedgebury.
- Commitment to lifelong learning, including continual professional development, support for individual learning plans and sponsorship of professional memberships.
Equality, Diversity and Inclusion:
Forestry England is part of the Civil Service. The Civil Service Disability Confident Scheme (DCS) ensures that candidates with disabilities who meet the minimum selection criteria are guaranteed an interview. The organisation also offers a Redeployment Interview Scheme for current civil servants at risk of redundancy who meet the minimum requirements. The role is part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative, and all applicants are assessed on the same criteria under Civil Service Principles.
IT Support Analyst employer: Forest Camping Limited
Forestry England is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant Bristol Business Park, employees benefit from a generous pension scheme, extensive holiday allowances, and a range of discounts through the employee benefits scheme. With a strong commitment to equality, diversity, and lifelong learning, Forestry England provides a fulfilling environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forest Camping Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Forest Camping Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forest Camping Limited!
✨Direct Apply to Forest Camping Limited
Let's not forget to apply directly through the Forest Camping Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forest Camping Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forest Camping Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forest Camping Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
