At a Glance
- Tasks: Deliver top-notch customer service and manage event tickets and memberships.
- Company: Join Forestry England, a passionate team dedicated to growing forests for everyone.
- Benefits: Enjoy 25 days holiday, pension contributions, discounts, and career development support.
- Other info: Flexible working options and opportunities for travel across England.
- Why this job: Make a positive impact on the environment while developing your customer relations skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26123 - 26123 £ per year.
We are Forestry England.We live and breathe forests.
Job title – Customer Relations Assistant
Salary- £26,959 per annum (pro rata)
Contract type – Permanent
Hours – 22.5 hours per week
Vacancy closes - 12th October 2026 23:58
Join us
We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment. Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What you’ll do…
The Customer Relations Assistant will play an important role within Forestry England's national Customer Relations Team. As Forestry England moves to increase its business efficiency and grow profit margins, putting customers at the heart of what we do is crucial to the success of the future organisation. The Customer Relations Assistant will be expected to deliver a high level of customer service and professional representation of Forestry England, in relation to event tickets, memberships, advance admission sales and other functions of the Customer Relations Team. Specific duties will include sales, administration and handling of customer enquiries. This is a part‑time role for 22.5 hours per week which will be worked across 3 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7‑day contract will be issued as standard. Please see the job description below for more information and details about what we need from you.
Where you’ll work…
The location of this post is within the Customer Relations Team based in Thetford Business Centre, Thetford, Norfolk, with flexibility for some optional blended working. Please be aware that this role can only be worked in the UK and not overseas. The post responsibilities cover the whole of England and it is expected that the post holder will need to travel occasionally.
Benefits…
- Alongside your salary, Forestry England contributes an average of 28.97% towards your pension.
- You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- A commitment to lifelong learning through career development.
- Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Interview and assessment
The Behaviours being assessed at interview are – Delivering at Pace, Working together, Communicating and influencing, Managing a quality service.
You may also be assessed on Experience, Strength based questions, and/or the Technical Success Profile at the interview. The technical element could include a presentation, practical or written task.
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
Working for the Civil Service
Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.
Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.
Blended working and future ways of working
We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager. Further information will be available for candidates invited to interview.
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Customer Relations Assistant employer: Forest Camping Limited
At Forestry England, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our team is passionate about making a positive impact on the environment while providing ample opportunities for professional growth and development. Located in the picturesque West Forest District, employees enjoy generous benefits, including a robust pension scheme, extensive holiday allowances, and access to employee discounts, all while contributing to the sustainable management of our nation's forests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Get to know Forestry England! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Relations Assistant and role-play them with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to Forestry England. Building relationships can give you insider tips and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Forestry England.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Craft Your Experience Statement:When writing your 200-word statement, focus on relevant experiences that showcase your customer service skills. We want to see how your past roles have prepared you for this position, so be specific and highlight your achievements!
Personal Statement Power:Your personal statement is your chance to shine! Use the 500 words to express your passion for forestry and customer relations. Let us know why you’re excited about this role and how you can contribute to our mission at Forestry England.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the posting to demonstrate that you understand what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Forest Camping Limited
✨Know Your Stuff
Before the interview, make sure you understand Forestry England's mission and values. Familiarise yourself with their projects and how they contribute to the environment. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Relations Assistant, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Behavioural Questions
Expect to be asked about working together, delivering at pace, and managing a quality service. Think of specific situations where you've exemplified these behaviours. Practising your answers out loud can help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your interest in the role and the team. For example, you could ask about the biggest challenges the Customer Relations Team is currently facing or how success is measured in this position.
