At a Glance
- Tasks: Support homeowners by managing queries and ensuring excellent customer service.
- Company: Join a leading company in the New Homes Industry with a focus on customer care.
- Benefits: Competitive salary, ongoing contract, and flexible working options.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by helping them settle into their new homes.
- Qualifications: Strong customer service experience, ideally in the property sector.
The predicted salary is between 34000 - 34000 £ per year.
We have an exciting opportunity available with our Client in the New Homes Industry!
Location: Redhill, Surrey
Contract: Ongoing (Temp - Perm)
Salary: £34,000 (DOE)
Working Hours: Monday to Friday (onsite) x1 day a week WFH
About the Role
We are currently seeking a New Homes Customer Care Support professional to join our team on an ongoing contract. This role is ideal for someone with strong customer service experience ideally in new homes who enjoys working in a fast-paced, customer-focused environment within the new homes or property sector. You will be responsible for supporting homeowners after completion, ensuring any issues or queries are handled efficiently and professionally, and helping to deliver an excellent customer experience.
Key Responsibilities
- Act as the first point of contact for homeowners, handling queries via phone, email, and online systems
- Log, track, and manage defects and maintenance issues within agreed service level agreements
- Liaise with site teams, contractors, and internal departments to ensure timely resolution of issues
- Keep customers informed with regular updates and clear communication
- Maintain accurate records and documentation on internal systems
- Support the wider Customer Care team with administrative tasks as required
Customer Care Coordinator in Surrey employer: Foresite Recruitment Limited
Join a dynamic team in the New Homes industry where your customer service skills will shine! Located in Redhill, Surrey, we offer a supportive work culture that values employee growth and development, alongside competitive benefits. With opportunities for ongoing training and a collaborative environment, you'll find meaningful and rewarding employment as a Customer Care Coordinator, ensuring homeowners receive exceptional support.
Contact Details:
Foresite Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the new homes or property sector. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles and practice your answers. We want you to shine when discussing how you handle customer queries and resolve issues.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of how you've provided excellent customer service in the past. This will help you stand out as the ideal candidate for the Customer Care Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Care Coordinator in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the new homes or property sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of communication with homeowners, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can convey information in a straightforward manner!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Foresite Recruitment Limited
✨Know Your Customer Care Basics
Brush up on your customer service skills, especially in the context of the new homes industry. Be ready to discuss how you've handled customer queries in the past and share specific examples that highlight your problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer care will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an unhappy homeowner. Think through potential scenarios and prepare structured responses that demonstrate your ability to manage issues effectively while keeping the customer informed.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and homeowners, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently, as this will be crucial in ensuring smooth interactions during the interview.
