At a Glance
- Tasks: Lead a maintenance team to deliver exceptional customer care and resolve issues efficiently.
- Company: Join a well-established housebuilder with a strong reputation for customer service.
- Benefits: Enjoy a competitive salary, company van, fuel card, bonus, and ongoing training.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer care management and a trade background are essential.
The predicted salary is between 48000 - 48000 £ per year.
An exciting opportunity has arisen for an experienced Customer Care Operations Manager to join a well-established and highly successful housebuilder. This is a fantastic opportunity for someone with a strong trade background and previous experience within New Homes Customer Care to lead an established maintenance team, ensuring customers receive an exceptional aftercare service.
Working closely with the Customer Care department, Construction teams and homeowners, you will oversee the delivery of all maintenance works, manage customer escalations and ensure defects are resolved efficiently whilst maintaining the highest levels of customer satisfaction.
- Manage a team of nine Multi-Skilled Customer Care Maintenance Operatives.
- Lead, coach and develop the maintenance team to ensure high performance and excellent customer service.
- Inspect completed remedial works to ensure they meet company quality standards.
- Manage customer complaints and escalated cases through to successful resolution.
- Manage NHBC warranty claims and work closely with warranty providers where required.
- Liaise with Construction, Sales and Customer Care teams to ensure effective communication throughout the customer journey.
- Ensure Health & Safety procedures and company policies are followed at all times.
- Drive continuous improvements in customer satisfaction and operational performance.
Previous experience within a Customer Care Operations, Customer Care Management or Maintenance Management role within the New Homes industry.
- A trade background, ideally Joinery or Multi-Skilled Maintenance.
- Strong knowledge of NHBC standards, warranty procedures and defect management.
- Experience handling customer complaints and resolving escalated issues.
- The confidence to inspect completed works and maintain high quality standards.
- Excellent communication and customer service skills.
- Good IT skills including Microsoft Office.
- A full UK driving licence.
Company van. Performance-related bonus. Pension scheme. Life assurance. Ongoing training and development. Opportunity to join a stable and growing regional business with an excellent reputation for customer care.
We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process.
Customer Service Case Manager (Permanent, Temporary) in Stockton-on-Tees employer: Foresite Recruitment Limited
Foresite Recruitment Limited is an exceptional employer, offering a dynamic work environment where sales professionals can thrive in the vibrant housing market of Lancashire. With a competitive salary and lucrative commission structure, employees are not only rewarded for their hard work but also supported through ongoing training and development opportunities, fostering both personal and professional growth. The company's commitment to excellence in customer service and teamwork creates a positive culture that empowers individuals to achieve their best.
Contact Details:
Foresite Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Case Manager (Permanent, Temporary) in Stockton-on-Tees
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Foresite Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Foresite Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Foresite Recruitment Limited.
How to prepare for a job interview at Foresite Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Foresite Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Foresite Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
