At a Glance
- Tasks: Lead a team to deliver exceptional customer care and resolve maintenance issues.
- Company: Join a successful housebuilder with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, company van, fuel card, and performance bonuses.
- Other info: Monday to Friday role with opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: Experience in customer care and a strong trade background required.
The predicted salary is between 48000 - 48000 £ per year.
Customer Care Operations Manager Location : Within one hour of Stockton-on-Tees Salary : £48,000 + Company Van + Fuel Card + Bonus Working Pattern : Monday to Friday | 8:00am – 4:00pm The Opportunity An exciting opportunity has arisen for an experienced Customer Care Operations Manager to join a well-established and highly successful housebuilder.
This is a fantastic opportunity for someone with a strong trade background and previous experience within New Homes Customer Care to lead an established maintenance team, ensuring customers receive an exceptional aftercare service.
Working closely with the Customer Care department, Construction teams and homeowners, you will oversee the delivery of all maintenance works, manage customer escalations and ensure defects are resolved efficiently whilst maintaining the highest levels of customer satisfaction.
The Role Manage a team of nine Multi-Skilled Customer Care Maintenance Operatives.
Lead, coach and develop the maintenance team to ensure high performance and excellent customer service.
Inspect completed remedial works to ensure they meet company quality standards.
Diagnose complex defects and determine the most effective remedial solutions.
Manage customer complaints and escalated cases through to successful resolution.
Assess snagging items and determine whether issues fall within warranty or defect liability.
Manage NHBC warranty claims and work closely with warranty providers where required.
Visit customer homes and developments to inspect defects and discuss remedial works with homeowners.
Liaise with Construction, Sales and Customer Care teams to ensure effective communication throughout the customer journey.
Ensure Health
Customer Care Operations Manager in Stockton-on-Tees employer: Foresite Recruitment Limited
Foresite Recruitment Limited is an exceptional employer, offering a dynamic work environment where sales professionals can thrive in the vibrant housing market of Lancashire. With a competitive salary and lucrative commission structure, employees are not only rewarded for their hard work but also supported through ongoing training and development opportunities, fostering both personal and professional growth. The company's commitment to excellence in customer service and teamwork creates a positive culture that empowers individuals to achieve their best.
Contact Details:
Foresite Recruitment Limited Recruitment Team
