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- Tasks: Deliver a 5-star customer experience and support homeowners throughout their journey.
- Company: Established housebuilder with a focus on customer care and team collaboration.
- Benefits: Up to £32,000 salary, bonus, 26 days holiday, and private medical insurance.
- Other info: Hybrid working available and clear progression opportunities within the company.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Penrith (office-based with hybrid working available)
About the Role
An established and growing housebuilder is seeking a Customer Relations Advisor to join their regional Customer Care team in Cumbria. This role plays a key part in delivering a 5-star customer experience, supporting homeowners throughout the aftercare journey and ensuring all enquiries and issues are handled professionally, efficiently, and in line with industry standards. Working closely with the Customer Care Manager, build teams, and technicians, you’ll help maintain high service levels while championing the customer at every stage.
Key Responsibilities
- Champion the end-to-end customer journey, ensuring a consistently high standard of service
- Support regional sales and construction teams to meet and exceed customer expectations
- Act as a proactive member of the Customer Care team, promoting a customer-first culture
- Manage and administer customer complaints in a timely and compliant manner, in line with New Homes Quality Code / Consumer Code
- Liaise with internal teams to gather accurate information and provide clear, informed responses
- Handle inbound customer calls and email enquiries professionally
- Manage the Customer Care inbox and voicemail system, ensuring all enquiries are responded to within agreed SLAs
- Maintain accurate records and complete administrative tasks with a high level of attention to detail
The Ideal Candidate
- Proven experience in a customer service or customer-facing role
- Excellent written and verbal communication skills
- Strong relationship management skills across phone, email, and face-to-face interactions
- Highly organised with strong attention to detail
- Confident working collaboratively within a team environment
- IT-literate, with good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Understanding of build processes and customer care within construction or housing is advantageous
- Experience with NHQC / New Homes Quality Code is desirable but not essential
Working Hours
Monday – Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:00pm
Hybrid working: Up to 2 days per week working from home once training is completed
Salary & Benefits
Salary: Up to £32,000 DOE
Bonus: Up to 15% discretionary bonus
Holidays: 26 days annual leave + bank holidays (option to buy up to 5 additional days)
Benefits include:
- Company pension scheme
- Private medical insurance
- Life assurance
- High street & retail discounts
- Ongoing training and development opportunities
This role offers clear progression opportunities into Customer Care Manager positions, as well as potential lateral movement into other areas of the business. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/perform in the interview, please do not hesitate to let us know. We are an equal opportunities employer and value diversity and inclusion.
Customer Service Advisor in Penrith employer: Foresite Recruitment Limited
Contact Detail:
Foresite Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Penrith
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a top-notch customer experience, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace Customer Service Advisor in Penrith
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and how it aligns with our goal of delivering a 5-star customer experience.
Showcase Your Communication Skills: Since excellent written and verbal communication is key, use clear and concise language in your application. Don’t forget to demonstrate your relationship management skills through examples from your past roles.
Be Detail-Oriented: Attention to detail is crucial in this role. Ensure your application is free from typos and errors, and that all information is accurate. This reflects your ability to maintain high standards in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Foresite Recruitment Limited
✨Know the Customer Journey
Familiarise yourself with the end-to-end customer journey in the housing industry. Understand how each stage impacts customer satisfaction and be ready to discuss how you can champion this process during your interview.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent written and verbal communication skills. Think of situations where you effectively managed customer complaints or inquiries, as this will demonstrate your ability to handle challenging interactions professionally.
✨Demonstrate Team Collaboration
Be ready to talk about your experience working within a team environment. Share specific instances where you collaborated with others to exceed customer expectations, as this role requires strong relationship management across various teams.
✨Attention to Detail is Key
Since the role involves maintaining accurate records and completing administrative tasks, prepare to discuss how you ensure attention to detail in your work. Bring examples of how you've successfully managed multiple tasks while keeping everything organised.