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- Tasks: Support homeowners and ensure a 5-star customer experience in a dynamic team.
- Company: Established housebuilder with a focus on customer care and growth.
- Benefits: Up to £32,000 salary, bonus, 26 days leave, and health benefits.
- Why this job: Join a team that champions customer satisfaction and offers clear career progression.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Hybrid working available after training, with ongoing development opportunities.
The predicted salary is between 24000 - 32000 £ per year.
An established and growing housebuilder is seeking a Customer Relations Advisor to join their regional Customer Care team in Cumbria. This role plays a key part in delivering a 5-star customer experience, supporting homeowners throughout the aftercare journey and ensuring all enquiries and issues are handled professionally, efficiently, and in line with industry standards.
Working closely with the Customer Care Manager, build teams, and technicians, you’ll help maintain high service levels while championing the customer at every stage.
Key Responsibilities:- Champion the end-to-end customer journey, ensuring a consistently high standard of service
- Support regional sales and construction teams to meet and exceed customer expectations
- Act as a proactive member of the Customer Care team, promoting a customer-first culture
- Manage and administer customer complaints in a timely and compliant manner, in line with the New Homes Quality Code / Consumer Code
- Liaise with internal teams to gather accurate information and provide clear, informed responses
- Handle inbound customer calls and email enquiries professionally
- Manage the Customer Care inbox and voicemail system, ensuring all enquiries are responded to within agreed SLAs
- Maintain accurate records and complete administrative tasks with a high level of attention to detail
- Proven experience in a customer service or customer-facing role
- Excellent written and verbal communication skills
- Strong relationship management skills across phone, email, and face-to-face interactions
- Highly organised with strong attention to detail
- Confident working collaboratively within a team environment
- IT-literate, with good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Understanding of build processes and customer care within construction or housing is advantageous
- Experience with NHQC / New Homes Quality Code is desirable but not essential
- Monday – Thursday: 8:30am – 5:00pm
- Friday: 8:30am – 4:00pm
- Hybrid working: Up to 2 days per week working from home once training is completed
- Salary: Up to £32,000 DOE
- Bonus: Up to 15% discretionary bonus
- Holidays: 26 days annual leave + bank holidays (option to buy up to 5 additional days)
- Benefits include: Company pension scheme, Private medical insurance, Life assurance, Health & wellbeing support, Share purchase plan, High street & retail discounts, Ongoing training and development opportunities
This role offers clear progression opportunities into Customer Care Manager positions, as well as potential lateral movement into other areas of the business.
Customer Relations Advisor in Penrith employer: Foresite Recruitment Limited
Contact Detail:
Foresite Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Penrith
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer relations, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Relations Advisor position.
We think you need these skills to ace Customer Relations Advisor in Penrith
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring a 5-star customer experience to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal skills in your application. Use clear and professional language, and don’t forget to proofread for any typos. We love attention to detail!
Demonstrate Your Team Spirit: We’re looking for someone who can work collaboratively within a team. Share examples of how you’ve successfully worked with others in previous roles. This will show us that you’re ready to champion the customer journey alongside our Customer Care team.
Apply Through Our Website: To make things easier for both of us, apply directly through our website. It’s a straightforward process, and it ensures your application gets to the right place quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Foresite Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the housebuilder and their customer care philosophy. Understanding their values and how they deliver a 5-star customer experience will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, strong communication is key. Prepare examples of how you've effectively handled customer enquiries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Organisational Skills
This role requires attention to detail and organisation. Be ready to discuss how you manage multiple tasks and ensure timely responses to customer queries. Mention any tools or methods you use to stay organised, especially in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
