Sales Advisor in North East

An exciting opportunity has arisen for a Sales Advisor to join an award-winning housebuilder on a development in County Durham.

This is a fantastic opportunity to join a highly regarded business that places customer experience at the heart of everything they do. The successful candidate will play a key role in guiding customers through one of the most important purchases of their lives, delivering an exceptional home-buying journey from initial enquiry through to legal completion and handover.

The role would suit someone with a passion for customer service, strong sales ability, and the drive to deliver an outstanding customer experience.

The Role

• Providing an exceptional customer experience from initial enquiry through to legal completion and handover
• Managing the customer journey and supporting purchasers through every stage of the buying process
• Working closely with the Project Manager to deliver quality homes and an outstanding customer experience
• Generating and converting sales opportunities to achieve development targets
• Negotiating sales and securing reservations
• Collaborating with Sales, Marketing and Project Management teams to drive visitor numbers and sales performance
• Liaising with solicitors, estate agents, mortgage advisors and other stakeholders to progress transactions efficiently
• Managing reservations, contracts, exchanges and completions through internal systems
• Guiding customers through specification choices and options selections
• Maintaining exceptional presentation standards across the sales office, show homes and development
• Ensuring brand standards are consistently delivered
• Producing clear and accurate correspondence and maintaining up-to-date customer records
• Monitoring competitor activity and providing market feedback to management
• Supporting the successful launch and ongoing promotion of the development

The Person

• Previous experience within New Homes Sales
• Proven track record of achieving or exceeding sales targets
• Strong communication and relationship-building skills
• Excellent customer service skills with a genuine passion for delivering exceptional experiences
• Strong negotiation and objection-handling abilities
• Highly organised with excellent attention to detail
• Comfortable managing multiple customers and deadlines simultaneously
• Proficient with Microsoft Office and CRM systems
• Commercially aware and target-driven
• Adaptable and resilient within a fast-paced environment
• Positive, enthusiastic and eager to learn
• Full UK Driving Licence and access to own vehicle

What's on Offer

• Quarterly bonus scheme worth up to £10,000 per annum
• Commission on extras sales
• 55p per mile mileage allowance (first 10,000 miles annually)
• Option to purchase up to 5 additional days annual leave
• Company Pension Scheme

Working Hours

• Thursday:
• Friday – Monday:

Training & Development

The successful candidate will receive a comprehensive induction programme, including training on live developments and time spent with the wider business. The company places significant emphasis on employee development and offers ongoing support, coaching and career progression opportunities.

Equal Opportunities

We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/perform in the interview, please do let us know.