At a Glance
- Tasks: Manage customer communications and support homeowners with their queries.
- Company: Leading UK housebuilder with a supportive team environment.
- Benefits: Up to £30,000 salary, 26 days annual leave, and a good pension scheme.
- Other info: Fixed-term contract until April 2027 with potential for permanent role.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Experience in customer service within housebuilding or construction is essential.
The predicted salary is between 30000 - 30000 € per year.
Customer Services Coordinator – FTC until April 2027
Salary: Up to £30,000
Location: North Bristol
About the role:
We are currently recruiting on behalf of a leading UK housebuilder for a Customer Services Coordinator to join their brand new office in Bristol. This is an excellent opportunity for someone with previous housebuilding, construction or housing association experience who can come into the role and hit the ground running. You will join a busy and supportive customer services team. The role is primarily office based, with occasional flexibility to work from home depending on team requirements.
Responsibilities:
- Deal effectively and within agreed timescales with all incoming customer communications including telephone calls, emails and messages
- Ensure all customer interactions and updates are accurately recorded on the internal system in a timely manner
- Coordinate and schedule customer service activity with internal departments and subcontractors
- Support homeowners with queries relating to their new homes, ensuring a high level of customer care throughout
- Carry out general administrative duties to support the wider customer services team
- Maintain a professional and courteous approach with customers, colleagues and contractors at all times
Requirements:
- Previous experience within housebuilding, construction, property or housing association customer service
- Ability to work in a fast-paced environment and manage multiple tasks effectively
- Strong communication skills, both verbal and written
- Excellent organisational and administrative skills
- Computer literate with good working knowledge of Microsoft Office packages including Word and Excel
- Proactive approach with the ability to work independently and as part of a team
What do you get?
- Salary up to 30k
- Fixed-term contract until April 2027 - potential opportunity to become permanent
- 26 days AL + bank holidays + birthday off
- Discretional bonus
- Good pension scheme
If you'd be interested or know someone who is, please apply!
Customer Service Coordinator in Newport employer: Foresite Recruitment Limited
Join a leading UK housebuilder as a Customer Services Coordinator in our brand new North Bristol office, where you'll be part of a dynamic and supportive team dedicated to delivering exceptional customer care. Enjoy a competitive salary, generous annual leave, and the potential for permanent employment, all within a vibrant work culture that values employee growth and flexibility. With opportunities for professional development and a focus on teamwork, this role offers a rewarding career path in the thriving construction industry.
Contact Detail:
Foresite Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding or construction sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, and think about how your previous experience aligns with their needs. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during conversations. It’s all about demonstrating that you’re the perfect fit for the Customer Services Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Coordinator in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housebuilding or customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Services Coordinator role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and keep your tone upbeat and engaging – we love a good vibe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Foresite Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the housebuilding and construction industry. Familiarise yourself with common customer service scenarios in this field, as well as the specific company you're interviewing with. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled customer queries in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during the interview.
✨Organisational Skills Matter
The job requires juggling multiple tasks, so be prepared to discuss how you stay organised. Bring up any tools or methods you use to manage your workload, like prioritising tasks or using software to keep track of communications. This will demonstrate your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
