At a Glance
- Tasks: Deliver exceptional customer journeys and build strong relationships throughout the home-buying process.
- Company: Leading residential developer with a focus on customer satisfaction.
- Benefits: Salary up to £50,000, car allowance, quarterly bonuses, and generous annual leave.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives by ensuring a seamless home-buying experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 50000 - 50000 £ per year.
Salary: Up to £50,000
Location: Milton Keynes
About the role: Our client, a leading residential developer, is seeking a Customer Relations Manager to deliver an exceptional customer journey from exchange through to completion and the warranty period. Acting as the main point of contact, you will build strong customer relationships, coordinate key milestones, and ensure a seamless home-buying experience.
Responsibilities:
- Manage customer communications from exchange through completion and post-handover.
- Maintain accurate records using CRM and document management systems.
- Coordinate customer enquiries, property selections, upgrades, and extras.
- Conduct site visits, development tours, and property handovers.
- Work closely with sales, construction, and customer service teams to ensure a smooth customer journey.
- Prepare customer documentation and homeowner information.
- Monitor and manage post-completion defects, ensuring timely resolution and clear communication.
- Attend regular team meetings and contribute to continuous service improvement.
Requirements:
- Proven experience delivering outstanding customer service.
- Previous experience within residential property, housebuilding, or a customer-focused environment.
- Strong communication, relationship-building, and organisational skills.
- Experience using CRM and defect management systems.
- Proactive, professional approach with a strong focus on customer satisfaction.
- Commitment to maintaining high health and safety standards.
What do you get?
- Salary up to £50,000
- £5000 Car Allowance
- Quarterly bonus scheme (Up to £4000)
- 25 Days AL, increasing to 33 with length of service + bank holidays
- Private pension scheme
If you'd be interested or know someone who is, please apply!
Customer Relations Manager in Milton Keynes employer: Foresite Recruitment Limited
Join a leading residential developer in Milton Keynes, where we prioritise exceptional customer service and employee satisfaction. Our collaborative work culture fosters strong relationships and offers ample opportunities for professional growth, alongside competitive benefits such as a generous salary, car allowance, and an attractive bonus scheme. With a commitment to your development and a focus on creating seamless home-buying experiences, we are dedicated to making your career both meaningful and rewarding.
Contact Details:
Foresite Recruitment Limited Recruitment Team
