At a Glance
- Tasks: Support homeowners post-completion, handling queries and ensuring excellent customer experiences.
- Company: Join a dynamic team in the New Homes Industry with a focus on customer care.
- Benefits: Competitive salary, structured hours, and a supportive team environment.
- Other info: Opportunity for ongoing contract with potential for permanent position.
- Why this job: Make a real difference in customers' lives while gaining valuable experience in the property sector.
- Qualifications: Strong customer service skills; experience in new homes or construction is a plus.
The predicted salary is between 24000 - 28000 £ per year.
We have an exciting opportunity available with our Client in the New Homes Industry!
Location: Redhill, Surrey
Contract: Ongoing (Temp - Perm)
Salary: £34,000 (DOE)
Working Hours: Monday to Friday (onsite) x1 day a week WFH
About the Role
We are currently seeking a New Homes Customer Care Support professional to join our team on an ongoing contract. This role is ideal for someone with strong customer service experience ideally in new homes who enjoys working in a fast-paced, customer-focused environment within the new homes or property sector.
You will be responsible for supporting homeowners after completion, ensuring any issues or queries are handled efficiently and professionally, and helping to deliver an excellent customer experience.
Key Responsibilities
- Act as the first point of contact for homeowners, handling queries via phone, email, and online systems
- Log, track, and manage defects and maintenance issues within agreed service level agreements
- Liaise with site teams, contractors, and internal departments to ensure timely resolution of issues
- Keep customers informed with regular updates and clear communication
- Maintain accurate records and documentation on internal systems
- Support the wider Customer Care team with administrative tasks as required
Skills & Experience
- Previous experience in customer care, customer service, or aftersales (new homes or construction experience desirable but not essential)
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple cases at once
- Confident using CRM systems and Microsoft Office
- A proactive, professional, and empathetic approach to customer service
What’s on Offer
- Structured Monday–Friday working hours
- Opportunity to gain experience within the new homes sector
- Supportive team environment
If you’d like to be considered, feel free to reach out today!
Customer Care Coordinator in Guildford employer: Foresite Recruitment Limited
Join a dynamic team in the New Homes Industry as a Customer Care Coordinator in Redhill, Surrey, where you will thrive in a supportive and fast-paced environment. We offer structured working hours, opportunities for professional growth, and a chance to make a meaningful impact on homeowners' experiences. With a focus on collaboration and customer satisfaction, our company is dedicated to fostering a culture that values your contributions and encourages your development.
Contact Details:
Foresite Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Foresite Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Foresite Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Coordinator in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Foresite Recruitment Limited.
How to prepare for a job interview at Foresite Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Foresite Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Foresite Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
