Senior Sales Advisor in Glasgow

Working Pattern: Thursday - Monday, 10:30am - 5:30pm

Reporting To: Head of Sales

The Opportunity

An exciting opportunity has arisen for an experienced New Homes Sales professional to join a well-established housebuilder as a Senior Sales Advisor.

The successful candidate will take full ownership of the sales performance and customer journey for an allocated new-build development within the West of Scotland. They will also provide flexible support across additional developments, assisting colleagues, maintaining operational standards and acting as a point of escalation for more complex customer matters.

Although the position does not carry direct line-management responsibility, it requires someone who can provide guidance, direction and day-to-day support to Sales Advisors across the region.

Key Responsibilities

• Take full responsibility for the sales performance, presentation and customer journey of an allocated development.
• Manage the complete purchasing journey from initial enquiry through to reservation, conclusion of missives, settlement and completion.
• Achieve agreed sales rates, reservation targets, legal completions and other key performance indicators.
• Qualify enquiries effectively and match purchasers with suitable plots and house types.
• Conduct development, show-home and plot viewings.
• Clearly present the features, benefits and lifestyle proposition of the homes and development.
• Position the development effectively against local competitors.
• Handle customer enquiries, objections, complaints and escalations professionally.
• Support Sales Advisors with customer enquiries, sales matters and more complex customer issues.
• Provide operational guidance and encourage best practice across the regional sales team.
• Assist developments during launches, peak trading periods, annual leave and periods requiring additional sales support.
• Work closely with Construction, Customer Service, Technical and Marketing teams.
• Build strong relationships with purchasers, solicitors, independent financial advisers, estate agents and internal departments.
• Maintain accurate customer, reservation, forecasting and sales information using CRM systems.
• Produce weekly reports covering enquiries, visitor levels, reservations, sales pipelines and forecasted completions.
• Monitor local market conditions, competitor activity, pricing and incentives.
• Ensure compliance with company procedures, consumer-code requirements, data-protection legislation and health and safety standards.

About You

• A minimum of five years' New Homes Sales experience gained within a housebuilding environment.
• Strong knowledge of the complete new-build sales process, including reservations, missives, mortgage approvals, incentives and legal completions.
• A demonstrable record of achieving or exceeding sales targets.
• Experience operating in a senior, lead or regional sales capacity.
• Confident providing guidance and day-to-day support to colleagues across multiple developments.
• Experienced in handling complex or sensitive customer escalations.
• Able to work independently and take ownership of a development's sales performance.
• Excellent communication, influencing and negotiation skills.
• Commercially aware, with the ability to interpret sales data, customer trends and competitor activity.
• Highly organised and capable of managing competing priorities.
• Proficient in CRM systems, Microsoft Office and digital sales platforms.
• A full UK driving licence and flexibility to travel throughout the West of Scotland.

Personal Attributes

• Professional, polished and credible.
• Self-motivated, resilient and accountable.
• Approachable, supportive and customer-focused.
• Flexible and dependable.
• Commercially driven and highly organised.
• Confident influencing and supporting colleagues without direct management responsibility.
• Committed to delivering an exceptional customer experience.

Salary & Commission

• Basic salary of £35,000 per annum.
• £450 commission for every plot sold.
• 5% commission on the gross value of customer extras/ upgrades sold.
• Uncapped earning potential.

We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let us know.