At a Glance
- Tasks: Manage customer communications and support homeowners with their queries.
- Company: Leading UK housebuilder with a supportive team environment.
- Benefits: Up to £30,000 salary, 26 days annual leave, and potential for permanent role.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Experience in customer service within housebuilding or construction is essential.
The predicted salary is between 30000 - 30000 € per year.
We are currently recruiting on behalf of a leading UK housebuilder for a Customer Services Coordinator to join their brand new office in Bristol. This is an excellent opportunity for someone with previous housebuilding, construction or housing association experience who can come into the role and hit the ground running. You will join a busy and supportive customer services team. The role is primarily office based, with occasional flexibility to work from home depending on team requirements.
Responsibilities:
- Deal effectively and within agreed timescales with all incoming customer communications including telephone calls, emails and messages
- Ensure all customer interactions and updates are accurately recorded on the internal system in a timely manner
- Coordinate and schedule customer service activity with internal departments and subcontractors
- Support homeowners with queries relating to their new homes, ensuring a high level of customer care throughout
- Carry out general administrative duties to support the wider customer services team
- Maintain a professional and courteous approach with customers, colleagues and contractors at all times
Requirements:
- Previous experience within housebuilding, construction, property or housing association customer service
- Ability to work in a fast-paced environment and manage multiple tasks effectively
- Strong communication skills, both verbal and written
- Excellent organisational and administrative skills
- Computer literate with good working knowledge of Microsoft Office packages including Word and Excel
- Proactive approach with the ability to work independently and as part of a team
What do you get?
- Salary up to £30,000
- Fixed-term contract until April 2027 - potential opportunity to become permanent
- 26 days AL + bank holidays + birthday off
- Discretional bonus
- Good pension scheme
If you'd be interested or know someone who is, please apply!
Customer Service Coordinator employer: Foresite Recruitment Limited
Join a leading UK housebuilder as a Customer Services Coordinator in our brand new North Bristol office, where you'll be part of a dynamic and supportive team dedicated to delivering exceptional customer care. We offer a competitive salary, generous annual leave, and opportunities for professional growth, all within a vibrant work culture that values collaboration and flexibility. With the potential for a permanent position and a range of benefits including a discretionary bonus and a good pension scheme, this role is perfect for those looking to make a meaningful impact in the housing sector.
Contact Detail:
Foresite Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding or construction sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, and think about how your previous experience aligns with their needs. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about demonstrating that you’re the perfect fit for the Customer Services Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housebuilding or customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Services Coordinator role. Keep it friendly and professional, and let us know what excites you about joining our team.
Be Clear and Concise:When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple so we can easily understand your experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foresite Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the housebuilding and construction industry. Familiarise yourself with common customer service scenarios in this field, as well as the specific company’s projects and values. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled customer queries in the past. Think about times when you resolved issues or improved customer satisfaction. Practising these anecdotes will help you articulate your experience clearly during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. You might want to share specific tools or methods you use to stay organised, like prioritising tasks or using software to track communications. This will highlight your ability to juggle responsibilities effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
