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- Tasks: Deliver a 5-star customer experience and support homeowners throughout their journey.
- Company: Established housebuilder with a focus on customer care and satisfaction.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the voice of the customer and make a real difference in their home journey.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
An established and growing housebuilder is seeking a Customer Relations Advisor to join their regional Customer Care team in Cumbria. This role plays a key part in delivering a 5-star customer experience, supporting homeowners throughout the aftercare journey and ensuring all enquiries and issues are handled professionally, efficiently, and in line with industry standards.
Working closely with the Customer Care Manager, build teams, and technicians, you’ll help maintain high service levels while championing the customer at every stage.
Key Responsibilities:- Champion the end-to-end customer journey, ensuring a consistently high standard of service
- Support regional sales and construction teams to meet and exceed customer expectations
- Act as a proactive member of the Customer Care team, promoting a customer-first culture
- Manage and administer customer complaints in a timely and compliant manner, in line with the New Homes Quality Code / Consumer Code
- Liaise with internal teams to gather accurate information and provide clear, informed responses
- Handle inbound customer calls and email enquiries professionally
- Manage the Customer Care inbox and voicemail system, ensuring all enquiries are responded to within agreed SLAs
- Maintain accurate records and complete administrative tasks with a high level of attention to detail
- Proven experience in a customer service or customer-facing role
- Excellent written and verbal communication skills
- Strong relationship management skills across phone, email, and face-to-face interactions
- Highly organised with strong attention to detail
- Confident working collaboratively within a team environment
- IT-literate, with good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Understanding of build processes and customer care within construction or housing is advantageous
- Experience with NHQC / New Homes Quality Code is desirable but not essential
Customer Service Advisor employer: Foresite Recruitment Limited
Contact Detail:
Foresite Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a top-notch customer experience, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any customer service experience and showcase how you've championed customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering a 5-star customer experience and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Pay attention to grammar and spelling, as these reflect your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Foresite Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the housebuilder and its values. Understand their approach to customer service and how they maintain high standards. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to champion the customer journey, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues in customer service and prepare your responses. This will help you demonstrate your problem-solving skills and your ability to manage customer complaints effectively.