At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the housebuilding sector.
- Company: Well-established regional housebuilder with a family-friendly culture.
- Benefits: Up to £65,000 salary, company car, bonus, and generous holiday allowance.
- Other info: Join a supportive team focused on quality and customer satisfaction.
- Why this job: Make a real difference in homeowners' lives by ensuring exceptional service.
- Qualifications: Experience in customer care within housebuilding and strong communication skills.
The predicted salary is between 65000 - 65000 £ per year.
We're recruiting on behalf of a well-established regional housebuilder for an experienced Customer Service Manager to lead their aftercare function and deliver an outstanding customer experience. This is an excellent opportunity for someone with a background in new build residential customer care who enjoys building relationships, leading a small team, and ensuring homeowners receive a first-class service from handover through to warranty completion.
The Role
Reporting to the Managing Director, you'll oversee the day-to-day running of the Customer Care department, managing a small team with a mix of Maintenance Operatives and a Customer Care Administrator. You'll be responsible for ensuring defects and maintenance issues are resolved efficiently, coordinating subcontractors, managing warranty claims, and acting as the key point of contact for customer escalations. Working closely with internal departments, you'll play a vital role in maintaining the company's reputation for quality and customer satisfaction.
Key Responsibilities
- Lead and develop the Customer Care team.
- Manage customer enquiries, defects and complaints through to resolution.
- Coordinate subcontractors to complete remedial works within agreed time scales.
- Liaise with warranty providers including NHBC, LABC and Premier Guarantee.
- Conduct customer visits where required to investigate and resolve issues.
- Monitor customer satisfaction and drive continuous improvements.
- Produce reports on department performance and outstanding works.
- Work collaboratively with Commercial, Construction and Technical teams.
- Ensure all activities comply with Health & Safety and company procedures.
About You
- Previous experience in a Customer Care Manager role within the housebuilding sector.
- Strong knowledge of NHBC, LABC and new build warranty processes.
- Excellent communication and customer relationship management skills.
- Experience managing subcontractors and coordinating defect resolution.
- Strong organisational skills with the ability to prioritise a busy workload.
- A proactive approach and a passion for delivering exceptional customer service.
What's on Offer
- Company Car / Car Allowance
- Discretional Bonus
- A chance to work for a family friendly developer
- 25 days AL + bank hols
Customer Service Manager in Cambridge employer: Foresite Recruitment Limited
Join a well-established regional housebuilder in the Greater Peterborough Area, where you will lead a dedicated Customer Care team and play a pivotal role in delivering exceptional service to homeowners. With a strong focus on employee development, a family-friendly culture, and competitive benefits including a company car and discretionary bonuses, this is an excellent opportunity for those passionate about customer satisfaction and team leadership. Experience a supportive work environment that values your contributions and fosters professional growth.
Contact Details:
Foresite Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foresite Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foresite Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foresite Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Foresite Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foresite Recruitment Limited!
How to prepare for a job interview at Foresite Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
