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- Tasks: Join us as a Hardware Technician, ensuring top-notch quality control and customer support.
- Company: Foresight Sports Europe is a leading tech company in the golf industry, driving innovation across multiple regions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and hands-on experience in cutting-edge technology.
- Why this job: Be part of a fast-growing team, making an impact in the golf tech world while honing your skills.
- Qualifications: We seek tech-savvy individuals with strong problem-solving skills and a passion for customer service.
- Other info: Based in Guildford, this role offers a chance to work with exciting golf technologies and a supportive team.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity is based in Guildford, Surrey, where Foresight Sports Europe is one of the fastest growing technology companies in the golf industry today. Thanks to the ongoing growth of the business, we are seeking a passionate, driven, talented hardware technician.
Key Responsibilities:
- Perform Quality Control of all repaired Launch Monitors.
- Generating Quotes, Jobs and invoices in accordance to working SOP.
- Provide customer communication via phone (backed up by Support Ticket System) for repairs that have been conducted and quality checked.
- Provide customer invoice via support ticket system.
- Responsible for setup of customer PCs and Laptops (including complimentary technology setups).
- Responsible for “checking-in” of all RMAs.
- Responsible for “checking-out” of all RMAs.
- Responsible for ensuring the loan fleet is ready for use by the team – using check in and quality control process.
- Responsible for liaising with manufacturers for updates to repairs.
- Assist with the maintenance of our Simulation/Demo environment.
- Assist with hardware repairs to internal and customer units.
- Preparation of certified pre-owned (CPO) units for resale.
- Support for the support team; Hardware: Loan Agreement documentation (prepare & send to/contact customer).
- Hardware: Follow up call to customers who haven’t responded to repair approval.
Skills and Attributes for Success:
- Strong technical aptitude and hands-on experience with hardware systems.
- Excellent problem-solving skills with a logical and methodical approach.
- Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organisational and time-management abilities to manage multiple tasks efficiently.
- A proactive attitude with a focus on delivering exceptional customer service.
Hardware Technician employer: Foresight Sports Europe
Contact Detail:
Foresight Sports Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Technician
✨Tip Number 1
Familiarise yourself with Foresight Sports products, especially the GC3, GCQuad, and GCHawk Launch Monitors. Understanding these technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves communicating with customers about repairs and technical issues, being able to convey complex information clearly and effectively is crucial.
✨Tip Number 3
Prepare to discuss your hands-on experience with hardware systems. Be ready to share specific examples of past projects or repairs you've handled, as this will showcase your technical aptitude and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Foresight Sports Europe if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Hardware Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Hardware Technician. Emphasise your technical aptitude, problem-solving abilities, and any hands-on experience with hardware systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and the golf industry. Mention specific experiences that demonstrate your ability to communicate technical concepts clearly and provide exceptional customer service.
Showcase Relevant Skills: In your application, explicitly mention skills such as quality control, customer communication, and time management. Use examples from previous roles to illustrate how you have successfully managed similar tasks.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Foresight Sports Europe
✨Show Your Technical Skills
Make sure to highlight your hands-on experience with hardware systems during the interview. Be prepared to discuss specific projects or repairs you've worked on, as this will demonstrate your technical aptitude and problem-solving abilities.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. This will showcase your outstanding communication skills and your ability to connect with customers effectively.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple tasks efficiently. Share examples of how you've prioritised work in previous roles, as strong organisational and time-management abilities are crucial for this position.
✨Exude a Proactive Attitude
Foresight Sports Europe values a proactive approach to customer service. Prepare to discuss instances where you went above and beyond to assist customers or improve processes, as this will align with their focus on delivering exceptional service.
