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- Tasks: Join us as a Hardware Technician, ensuring top-notch quality control and customer support.
- Company: Foresight Sports Europe is a leading tech company in the golf industry, driving innovation across multiple regions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and hands-on experience in cutting-edge technology.
- Why this job: Be part of a fast-growing team that values passion, innovation, and exceptional customer service.
- Qualifications: Strong technical skills and problem-solving abilities are essential; communication skills are a must!
- Other info: Based in Guildford, this role offers a chance to work with exciting golf technology.
The predicted salary is between 30000 - 42000 £ per year.
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity is based in Guildford, Surrey, where Foresight Sports Europe is one of the fastest growing technology companies in the golf industry today. Thanks to the ongoing growth of the business, we are seeking a passionate, driven, talented hardware technician.
Key Responsibilities:
- Perform Quality Control of all repaired Launch Monitors.
- Generating Quotes, Jobs and invoices in accordance to working SOP.
- Provide customer communication via phone (backed up by Support Ticket System) for repairs that have been conducted and quality checked.
- Provide customer invoice via support ticket system.
- Responsible for setup of customer PCs and Laptops (including complimentary technology setups).
- Responsible for “checking-in” of all RMAs.
- Responsible for “checking-out” of all RMAs.
- Responsible for ensuring the loan fleet is ready for use by the team – using check in and quality control process.
- Responsible for liaising with manufacturers for updates to repairs.
- Assist with the maintenance of our Simulation/Demo environment.
- Assist with hardware repairs to internal and customer units.
- Preparation of certified pre-owned (CPO) units for resale.
- Support for the support team; Hardware: Loan Agreement documentation (prepare & send to/contact customer).
- Hardware: Follow up call to customers who haven’t responded to repair approval.
Skills and Attributes for Success:
- Strong technical aptitude and hands-on experience with hardware systems.
- Excellent problem-solving skills with a logical and methodical approach.
- Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organisational and time-management abilities to manage multiple tasks efficiently.
- A proactive attitude with a focus on delivering exceptional customer service.
Hardware Technician employer: Foresight Sports Europe
Contact Detail:
Foresight Sports Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Technician
✨Tip Number 1
Familiarise yourself with Foresight Sports products, especially the GC3 and GCQuad Launch Monitors. Understanding the technology will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves communicating with customers about repairs and technical issues, being able to convey complex information clearly and patiently is crucial.
✨Tip Number 3
Prepare for potential technical questions during the interview. You might be asked to troubleshoot a common hardware issue or explain how you would approach a repair, so think through your problem-solving process.
✨Tip Number 4
Network with current employees or industry professionals who have experience in hardware support roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Hardware Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Hardware Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that emphasises your technical aptitude and hands-on experience with hardware systems. Include specific examples of past roles where you demonstrated problem-solving skills and customer service excellence.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and the golf industry. Mention your proactive attitude and how you can contribute to Foresight Sports Europe’s growth. Be sure to explain why you are a good fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at Foresight Sports Europe
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with hardware systems. Bring examples of past projects or repairs you've worked on, and be ready to explain your problem-solving process in detail.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might even want to prepare a few scenarios where you successfully communicated technical information.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks efficiently. Be ready to share how you prioritise your workload and keep track of various responsibilities. Consider discussing any tools or methods you use for organisation.
✨Emphasise Customer Service
Foresight Sports values exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, and express your commitment to maintaining high standards in customer interactions.
