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For Companies At a Glance
- Tasks: Support customers with tech issues and manage support tickets via phone, email, and webchat.
- Company: Join Foresight Sports Europe, a leader in golf technology across multiple regions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a passion for golf.
- Why this job: Combine your love for golf and tech while making a real impact on customer experiences.
- Qualifications: Must be organised, efficient, and passionate about customer service and golf.
- Other info: Ideal for self-motivated individuals looking to thrive in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity
We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.
Your key responsibilities
- Support ticket creation from all telephone calls into the support department.
- Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
- Support ticket creation from webchat facility.
- Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.
- Support Ticket creation/update via TEAMs.
- Administration of SPAM tickets from within support ticket system.
- Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
- Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
- Assist with the maintenance of our Simulation/Demo environment.
Skills and attributes for success
- Passionate about golf.
- Passionate about customer service.
- Comfortable on the phone (as primary source of customer communication).
- Organised & Efficient.
- Target driven.
Golf Industry - Customer Agent (Guildford) employer: Foresight Sports Europe
Contact Detail:
Foresight Sports Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Industry - Customer Agent (Guildford)
✨Tip Number 1
Familiarise yourself with Foresight Sports products, especially the GC3 and GCQuad. Understanding the technology will not only boost your confidence during interviews but also help you engage more effectively with potential customers.
✨Tip Number 2
Practice your phone communication skills. Since this role heavily relies on phone interactions, consider role-playing scenarios with friends or family to enhance your ability to handle customer queries efficiently.
✨Tip Number 3
Showcase your passion for golf in your conversations. Whether it's discussing your favourite courses or recent tournaments, demonstrating genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would manage multiple support tickets simultaneously. Think of examples from past experiences where you successfully handled similar situations, as this will highlight your organisational skills.
We think you need these skills to ace Golf Industry - Customer Agent (Guildford)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Agent at Foresight Sports Europe. Familiarise yourself with their products and services, especially the technologies mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in customer support and any passion for golf or technology. Use specific examples that demonstrate your skills in communication, organisation, and efficiency, as these are key attributes for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for both golf and customer service. Explain why you want to work for Foresight Sports Europe and how your background makes you a great fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Foresight Sports Europe
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf during the interview. Share personal experiences or stories that highlight your love for the sport, as this will resonate well with the interviewers at Foresight Sports Europe.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you resolved issues or went above and beyond to help a customer, as this role heavily relies on strong communication skills.
✨Familiarise Yourself with Technology
Since the position involves supporting advanced golf technology, take some time to learn about Foresight Sports products like the GC3 and GCQuad. Being knowledgeable about their features will show your commitment and readiness for the role.
✨Practice Phone Communication
As phone communication is a primary source of customer interaction, practice speaking clearly and confidently over the phone. You might even want to simulate a customer support call with a friend to refine your approach and ensure you're comfortable.
