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For Companies At a Glance
- Tasks: Support customers with tech issues and manage support tickets daily.
- Company: Join Foresight Sports Europe, a leader in golf technology across multiple regions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Combine your love for golf and tech while making a real impact on customer experience.
- Qualifications: Passion for golf and customer service; strong communication skills required.
- Other info: Ideal for self-motivated individuals looking to thrive in a tech-savvy team.
The predicted salary is between 28800 - 43200 £ per year.
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity
We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.
Your key responsibilities:
- Support ticket creation from all telephone calls into the support department.
- Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
- Support ticket creation from webchat facility.
- Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.
- Support Ticket creation/update via TEAMs.
- Administration of SPAM tickets from within support ticket system.
- Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
- Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
- Assist with the maintenance of our Simulation/Demo environment.
Skills and attributes for success:
- Passionate about golf.
- Passionate about customer service.
- Comfortable on the phone (as primary source of customer communication).
- Organised & Efficient.
- Target driven.
Golf Industry - Customer Agent employer: Foresight Sports Europe
Contact Detail:
Foresight Sports Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Industry - Customer Agent
✨Tip Number 1
Familiarise yourself with Foresight Sports products, especially the GC3, GCQuad, and GCHawk Launch Monitors. Understanding these technologies will not only boost your confidence during interviews but also demonstrate your genuine passion for both golf and tech.
✨Tip Number 2
Practice your phone communication skills, as this role heavily relies on effective telephone support. Consider role-playing scenarios with friends or family to enhance your ability to handle customer inquiries smoothly and professionally.
✨Tip Number 3
Showcase your organisational skills by preparing a mock support ticket system. This could involve creating sample tickets based on common customer issues. It will help you think critically about problem-solving and demonstrate your proactive approach to potential employers.
✨Tip Number 4
Network within the golf community, whether online or in person. Engaging with fellow golf enthusiasts can provide insights into customer expectations and industry trends, making you a more informed candidate when discussing customer service strategies during your interview.
We think you need these skills to ace Golf Industry - Customer Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your passion for golf and technology, as well as your customer service experience.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer support and any technical skills related to golf technologies. Use clear headings and bullet points to make it easy to read.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer inquiries and your passion for golf.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foresight Sports Europe
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf during the interview. Share personal experiences or stories that highlight your love for the sport, as this will resonate well with the interviewers at Foresight Sports.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond to help a customer, as this role heavily relies on strong customer support.
✨Familiarise Yourself with Technology
Since the role involves supporting advanced golf technology, take some time to learn about Foresight Sports' products. Being knowledgeable about their launch monitors and simulators will show your commitment and readiness for the position.
✨Practice Communication Skills
As phone communication is key in this role, practice speaking clearly and confidently. You might even want to simulate a customer call scenario with a friend to refine your ability to gather information and provide solutions efficiently.
