Customer Support Specialist - Sport Tech

Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions. The opportunity We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology. Your key responsibilities Support ticket creation from all telephone calls into the support department. Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information). Support ticket creation from webchat facility. Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility Support Ticket creation/update via TEAMs Administration of SPAM tickets from within support ticket system. Administration of loan fleet whilst with customers (communication via phone for arrival/collection). Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers. Assist with the maintenance of our Simulation/Demo environment. Skills and attributes for success Passionate about golf Passionate about customer service Comfortable on the phone (as primary source of customer communication) Organised & Efficient Target driven