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For Companies At a Glance
- Tasks: Support customers with tech issues and manage support tickets daily.
- Company: Join Foresight Sports Europe, a leader in golf technology across multiple regions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Combine your love for golf and tech while making a real impact on customer experiences.
- Qualifications: Passion for golf and customer service; strong communication skills required.
- Other info: Ideal for self-motivated individuals looking to thrive in a tech-savvy team.
The predicted salary is between 28800 - 43200 £ per year.
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity
We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.
Your key responsibilities:
- Support ticket creation from all telephone calls into the support department.
- Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
- Support ticket creation from webchat facility.
- Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.
- Support Ticket creation/update via TEAMs.
- Administration of SPAM tickets from within support ticket system.
- Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
- Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
- Assist with the maintenance of our Simulation/Demo environment.
Skills and attributes for success:
- Passionate about golf.
- Passionate about customer service.
- Comfortable on the phone (as primary source of customer communication).
- Organised & Efficient.
- Target driven.
Client Services / Software Support Agent employer: Foresight Sports Europe
Contact Detail:
Foresight Sports Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services / Software Support Agent
✨Tip Number 1
Familiarise yourself with Foresight Sports products, especially the GC3, GCQuad, and GCHawk. Understanding the technology will not only boost your confidence during interviews but also help you answer technical questions effectively.
✨Tip Number 2
Showcase your passion for golf in your conversations. Whether it's discussing your favourite courses or recent tournaments, demonstrating genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Practice your phone communication skills. Since this role relies heavily on phone interactions, consider role-playing scenarios with friends to improve your clarity and efficiency in handling customer queries.
✨Tip Number 4
Be prepared to discuss how you handle organisation and efficiency in a fast-paced environment. Think of examples from past experiences where you successfully managed multiple tasks or resolved issues quickly.
We think you need these skills to ace Client Services / Software Support Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight your passion for golf and technology, as well as your customer service experience.
Craft a Tailored CV: Create a CV that emphasises your relevant experience in customer support and any technical skills you possess. Include specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for golf and how it aligns with Foresight Sports' mission. Highlight your organisational skills and ability to work efficiently under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Foresight Sports Europe
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf during the interview. Share any personal experiences or stories that highlight your love for the sport, as this will resonate well with the interviewers at Foresight Sports Europe.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on strong customer support.
✨Familiarise Yourself with Technology
Since the role involves supporting advanced technology, take some time to learn about Foresight Sports products like the GC3 and GCQuad. Being knowledgeable about their features will show your commitment and help you answer technical questions confidently.
✨Practice Communication Skills
As phone communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do mock interviews with friends or family to get comfortable speaking about your experiences and answering questions on the spot.
