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For Companies At a Glance
- Tasks: Assist customers with support tickets and manage communication via phone, email, and webchat.
- Company: Join Foresight Sports Europe, a leader in golf technology across multiple regions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a passion for golf.
- Why this job: Combine your love for golf and tech while making a real impact in customer service.
- Qualifications: Must be organised, efficient, and passionate about golf and customer service.
- Other info: Ideal for self-motivated individuals looking to thrive in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity
We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.
Your key responsibilities:
- Support ticket creation from all telephone calls into the support department.
- Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
- Support ticket creation from webchat facility.
- Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.
- Support Ticket creation/update via TEAMs.
- Administration of SPAM tickets from within support ticket system.
- Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
- Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
- Assist with the maintenance of our Simulation/Demo environment.
Skills and attributes for success:
- Passionate about golf.
- Passionate about customer service.
- Comfortable on the phone (as primary source of customer communication).
- Organised & Efficient.
- Target driven.
Administration / Customer Service Person employer: Foresight Sports Europe
Contact Detail:
Foresight Sports Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration / Customer Service Person
✨Tip Number 1
Familiarise yourself with Foresight Sports products and services. Understanding the technology behind their launch monitors and simulators will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Practice handling common customer queries related to golf technology, as this will prepare you for the type of interactions you'll have in the role.
✨Tip Number 3
Network with professionals in the golf and technology sectors. Engaging with industry-related groups on social media platforms can provide insights and potentially lead to referrals that could help you land the job.
✨Tip Number 4
Demonstrate your passion for golf during any conversations or interviews. Share personal experiences or stories that highlight your enthusiasm for the sport, as this will resonate well with the hiring team.
We think you need these skills to ace Administration / Customer Service Person
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Highlight your passion for golf and technology in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and administration. Use specific examples that demonstrate your organisational skills and efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for golf and how it aligns with Foresight Sports' mission.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Foresight Sports Europe
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf during the interview. Share any personal experiences or stories that highlight your love for the sport, as this will resonate well with the company’s focus on golf technology.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on strong communication skills.
✨Be Organised and Efficient
Since the role involves managing support tickets and administration tasks, showcase your organisational skills. You might want to mention any tools or methods you use to stay organised and efficient in your work.
✨Familiarise Yourself with Technology
Brush up on the Foresight Sports products and technologies mentioned in the job description. Being knowledgeable about their offerings will not only impress the interviewers but also show your commitment to understanding the role.
