At a Glance
- Tasks: Manage client relationships and drive success across a portfolio of major brands.
- Company: Foresight Factory, a leader in foresight intelligence and consulting.
- Benefits: Performance bonuses, flexible working, 28 days holiday, and health insurance.
- Other info: Join a vibrant team in a dog-friendly office with great career growth opportunities.
- Why this job: Be at the forefront of innovation, helping clients navigate a dynamic ecosystem.
- Qualifications: Experience in client success or account management, strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
3-5 Years Experience in Client Success
Portfolio Size: 10-20 Accounts
Hybrid - London
Full-Time
Reports to Director of Platform & Client Excellence
Who We Are
Foresight Factory helps organisations anticipate change, focus where to act, and make better decisions through live, quantifiable foresight. We combine advanced technology with human judgment — for everyday intelligence and high-impact strategy. We deliver this through the Foresight Ecosystem — two connected forces. Collision is our configurable foresight intelligence platform: always-on dashboards tracking innovation, competitors, culture, and commercial activity. Advisory is our bespoke consulting arm, translating live signals into prioritised opportunities and trackable outcomes. This role sits at the heart of helping clients understand and navigate the full ecosystem.
What You'll Own
- Portfolio & P&L ownership: Primary relationship holder for 10–20 major brands and agencies at high six figures revenue. Drive retention, expansion, and commercial negotiations.
- Ecosystem navigation: Guide clients across the full Foresight Ecosystem — from Collision platform features to Advisory engagements. Spot evolving needs and bridge them to the right solution proactively.
- Outreach & bespoke campaigns: Design and deploy curated engagement campaigns. Create bespoke communications on Collision, bringing your own voice and creative instinct to each touchpoint.
- Onboarding & platform expertise: Lead onboardings for new clients and prospects. Become the internal conduit for all Collision platform questions.
- Feature comms & renewals: Keep clients updated on new features. Own the negotiation cadence and close deals in a timely manner.
- Data & usage reporting: Own usage statistics across your portfolio. Advanced Microsoft Excel required.
What We're Looking For
- Proven track record in client success, account management, or a similar client-facing commercial role.
- Comfortable owning revenue targets and navigating commercial conversations independently.
- Strong written communicator with a distinct voice — you adapt tone without losing yourself.
- Naturally curious about how things connect — you'll thrive bridging a platform product and a consulting offer.
- Advanced Microsoft Excel skills — confident building, maintaining, and presenting usage data.
- An AI self-starter: you've explored where AI makes your work sharper and faster, and you're eager to build on existing workflows.
- You want to understand everything — the platform, the business, how each team connects — so you can make things move smoother.
- Highly organised, self-directed, and comfortable juggling multiple accounts simultaneously.
- Initiative: Several of our most-used AI workflows exist because someone built them without being asked. If you see something that could work better, we expect you to say so — and ideally to have already started fixing it.
What You'll Get In Return
- Performance-related bonus
- Workplace pension with 3% company contribution
- 2 x base salary life insurance
- Vitality healthcare insurance
- 28 days’ holiday plus public holidays
- Ability to swap existing public holidays for celebrations or holidays of other religions
- Continuous professional development linked to company objectives and personal goals
- Flexible work patterns and hybrid working
- Ability to work from anywhere in the world – 2 weeks per annum
- Family friendly and compassionate leave policies
- Great design-led (and dog-friendly) office space in the heart of Shoreditch
- Free membership to on-site gym through Manor London
- Season ticket loans, cycle to work and personal tech schemes
- Wellbeing support program
- End of quarter company celebrations and frequent team outings
Client Success Manager in Slough employer: Foresight Factory
Foresight Factory is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in the vibrant heart of Shoreditch. With a strong focus on continuous professional development, flexible working patterns, and a supportive environment, employees are empowered to thrive while managing a diverse portfolio of high-profile clients. The company also fosters a collaborative atmosphere with unique perks such as a dog-friendly office, gym membership, and regular team outings, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with some thoughtful questions to ask them too. Show them you’re genuinely interested!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Client Success Manager in Slough
Some tips for your application 🫡
Show Your Voice:When you're writing your application, let your personality shine through! We want to see your distinct voice and how you adapt your tone. Make it engaging and relatable, just like how you'd communicate with clients.
Tailor Your Experience:Make sure to highlight your relevant experience in client success or account management. We’re looking for someone who can own revenue targets and navigate commercial conversations, so don’t be shy about showcasing your achievements!
Be Data Savvy:Since advanced Microsoft Excel skills are a must, include examples of how you've used data in your previous roles. Show us how you’ve built, maintained, and presented usage statistics — we love a numbers whiz!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Foresight Factory
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of accounts you'll be managing. Familiarise yourself with the specific needs and challenges of potential clients in your portfolio. This will help you demonstrate how you can drive retention and expansion effectively.
✨Showcase Your Communication Skills
As a Client Success Manager, strong written communication is key. Prepare examples of how you've adapted your tone for different clients or situations. Bring along some bespoke communications you've crafted in the past to showcase your distinct voice and creativity.
✨Demonstrate Your Curiosity
Be ready to discuss how you've bridged gaps between products and client needs in previous roles. Show that you're naturally curious about how things connect and how you can leverage that curiosity to enhance client experiences and outcomes.
✨Excel at Excel
Since advanced Microsoft Excel skills are a must, brush up on your data reporting abilities. Be prepared to discuss how you've used Excel to track usage statistics or present data in a compelling way. Maybe even bring a sample report to illustrate your expertise!
