At a Glance
- Tasks: Manage client relationships and drive success across a portfolio of major brands.
- Company: Join Foresight Factory, a leader in foresight intelligence and strategy.
- Benefits: Enjoy flexible working, competitive bonuses, and a vibrant office in Shoreditch.
- Other info: Be part of a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clients navigate innovative solutions and strategies.
- Qualifications: 3-5 years in client success or account management with strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
Who We Are
Foresight Factory helps organisations anticipate change, focus where to act, and make better decisions through live, quantifiable foresight. We combine advanced technology with human judgment — for everyday intelligence and high-impact strategy. We deliver this through the Foresight Ecosystem — two connected forces. Collision is our configurable foresight intelligence platform: always-on dashboards tracking innovation, competitors, culture, and commercial activity. Advisory is our bespoke consulting arm, translating live signals into prioritised opportunities and trackable outcomes. This role sits at the heart of helping clients understand and navigate the full ecosystem.
What You'll Own
- Portfolio & P&L ownership: Primary relationship holder for 10–20 major brands and agencies at high six figures revenue. Drive retention, expansion, and commercial negotiations.
- Ecosystem navigation: Guide clients across the full Foresight Ecosystem — from Collision platform features to Advisory engagements. Spot evolving needs and bridge them to the right solution proactively.
- Outreach & bespoke campaigns: Design and deploy curated engagement campaigns. Create bespoke communications on Collision, bringing your own voice and creative instinct to each touchpoint.
- Onboarding & platform expertise: Lead onboardings for new clients and prospects. Become the internal conduit for all Collision platform questions.
- Feature comms & renewals: Keep clients updated on new features. Own the negotiation cadence and close deals in a timely manner.
- Data & usage reporting: Own usage statistics across your portfolio. Advanced Microsoft Excel required.
What We're Looking For
- Proven track record in client success, account management, or a similar client-facing commercial role.
- Comfortable owning revenue targets and navigating commercial conversations independently.
- Strong written communicator with a distinct voice — you adapt tone without losing yourself.
- Naturally curious about how things connect — you'll thrive bridging a platform product and a consulting offer.
- Advanced Microsoft Excel skills — confident building, maintaining, and presenting usage data.
- An AI self-starter: you've explored where AI makes your work sharper and faster, and you're eager to build on existing workflows.
- You want to understand everything — the platform, the business, how each team connects — so you can make things move smoother.
- Highly organised, self-directed, and comfortable juggling multiple accounts simultaneously.
- Initiative: Several of our most-used AI workflows exist because someone built them without being asked. If you see something that could work better, we expect you to say so — and ideally to have already started fixing it.
What You'll Get In Return
- Performance-related bonus.
- Workplace pension with 3% company contribution.
- 2 x base salary life insurance.
- Vitality healthcare insurance.
- 28 days’ holiday plus public holidays.
- Ability to swap existing public holidays for celebrations or holidays of other religions.
- Continuous professional development linked to company objectives and personal goals.
- Flexible work patterns and hybrid working.
- Ability to work from anywhere in the world – 2 weeks per annum.
- Family friendly and compassionate leave policies.
- Great design-led (and dog-friendly) office space in the heart of Shoreditch.
- Free membership to on-site gym through Manor London.
- Season ticket loans, cycle to work and personal tech schemes.
- Wellbeing support program.
- End of quarter company celebrations and frequent team outings.
Client Success Manager in London employer: Foresight Factory
Foresight Factory is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in the vibrant heart of Shoreditch. With a focus on continuous professional development, flexible working patterns, and a range of benefits including performance-related bonuses and comprehensive healthcare, we empower our Client Success Managers to thrive while managing impactful client relationships. Join us to be part of a forward-thinking team that values innovation and collaboration, all while enjoying a dog-friendly office and the opportunity to work from anywhere in the world for two weeks each year.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Foresight Factory. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through interviews or casual meet-ups, make sure to highlight your experience with client success and your knack for navigating complex platforms. Bring examples of how you've driven retention and expansion in past roles.
✨Tip Number 3
Be proactive! If you see a gap in the market or a way to improve client engagement, don’t hesitate to share your ideas. Employers love candidates who take initiative and think outside the box. It shows you’re not just looking for a job, but you’re ready to contribute to their success.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of all the amazing talent out there. Plus, it gives you a better chance to stand out from the crowd. So, don’t wait – hit that apply button!
We think you need these skills to ace Client Success Manager in London
Some tips for your application 🫡
Show Your Voice:When you're writing your application, let your personality shine through! We want to see your distinct voice and how you adapt your tone while staying true to yourself. This is your chance to stand out!
Tailor Your Experience:Make sure to highlight your relevant experience in client success or account management. We’re looking for someone who can own revenue targets and navigate commercial conversations, so don’t be shy about showcasing your achievements!
Be Data Savvy:Since advanced Microsoft Excel skills are a must, include examples of how you've used data in your previous roles. Show us how you’ve maintained and presented usage statistics — it’ll really help your application pop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Foresight Factory
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of accounts you’ll be managing. Familiarise yourself with the key metrics and success stories from similar portfolios. This will help you demonstrate your ability to drive retention and expansion during the conversation.
✨Showcase Your Communication Skills
As a Client Success Manager, strong written and verbal communication is crucial. Prepare examples of how you've adapted your tone for different clients or situations. Bring along some bespoke communications you've crafted in the past to showcase your distinct voice.
✨Demonstrate Your Curiosity
Foresight Factory values curiosity about connections between products and consulting. Be ready to discuss how you've bridged gaps in previous roles or how you would approach understanding the Foresight Ecosystem. This shows you're proactive and eager to learn.
✨Excel at Excel
Since advanced Microsoft Excel skills are a must, brush up on your data analysis and presentation abilities. Consider preparing a simple report or dashboard that showcases your skills, as this could impress your interviewers and highlight your capability to own usage statistics.
