At a Glance
- Tasks: Support clients with compassion and professionalism while managing appointments and information.
- Company: FTS, a leading provider in drug and alcohol testing for family law cases.
- Benefits: Gain valuable experience, develop skills, and potentially secure a permanent position.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference to families and children across the UK in a supportive team.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Join a Team Making a Real Difference. Are you a confident communicator who enjoys helping people and thrives in a fast-paced environment? Do you take pride in delivering excellent customer service while maintaining exceptional attention to detail? If so, we would love to hear from you!
We are looking for a Client Liaison Executive to join our Customer Experience Team at FTS, for a 6 month Fixed Term Contract. This is an exciting opportunity to become part of a market-leading organisation whose work directly supports family law proceedings and helps safeguard children across the UK and could potentially lead to a permanent position for the right person.
About FTS: FTS is the UK's leading provider of expert drug and alcohol testing and reporting services for family law cases. Recognised for our commitment to quality and best practice, we work with legal professionals, local authorities, and families nationwide.
The Role: As a Client Liaison Executive, you will play a vital role in supporting our Collection Team and ensuring clients receive a professional, compassionate, and efficient service throughout their journey with us. Working in a highly regulated environment, you will be responsible for coordinating appointments, gathering information, and communicating with clients clearly and sensitively.
Key Responsibilities:
- Prioritise and manage daily workloads across client questionnaires and appointment scheduling.
- Complete client questionnaires accurately, professionally, and comprehensively.
- Keep clients informed of any changes, updates, or delays in a timely manner.
- Respond to incoming telephone enquiries with empathy, professionalism, and confidence.
- Work closely with colleagues to ensure service levels and deadlines are consistently achieved.
- Maintain accurate records and ensure all work is completed in line with company procedures and quality standards.
About You: We're looking for someone who is:
- Confident speaking with clients and colleagues over the telephone.
- An excellent communicator with strong written and verbal communication skills.
- Organised and able to manage multiple priorities effectively.
- Detail-oriented and committed to producing accurate work.
- Comfortable using Microsoft Office applications, including Word, Excel, and Outlook.
- Eager to learn, develop, and continuously improve.
- A positive team player who enjoys collaborating with others.
Why Join Us?
- Be part of a company that makes a meaningful difference to families and children across the UK.
- Join a supportive and collaborative team environment.
- Develop your skills within a specialist and growing industry.
- Work for a recognised leader in forensic testing and family law services.
Quality Matters: FTS operates in accordance with strict Standard Operating Procedures (SOPs) and UKAS ISO/IEC 17025 standards. Accuracy, professionalism, and attention to detail are essential in everything we do, and these qualities will be key to your success in this role. If you're looking for a rewarding opportunity where your work has genuine purpose and impact, we'd love to hear from you.
Client Liaison Executive - Temp in Mirfield employer: Forensic Access Group
FTS is an exceptional employer that offers a supportive and collaborative team environment, making a meaningful difference in the lives of families and children across the UK. As a Client Liaison Executive, you will have the opportunity to develop your skills within a specialist and growing industry while working for a recognised leader in forensic testing and family law services. With a commitment to quality and best practice, FTS provides a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Executive - Temp in Mirfield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Client Liaison Executive - Temp in Mirfield
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about communicating with clients and colleagues, make sure your written application reflects your confidence and clarity. Use a friendly tone and keep it professional – we want to see how you can connect with people through your words!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send! We appreciate candidates who take pride in their work and can demonstrate that in their application.
Highlight Relevant Experience:If you've got experience in customer service or similar roles, shout about it! Share specific examples of how you've helped clients or managed workloads effectively. This will show us you're ready to hit the ground running as a Client Liaison Executive.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Forensic Access Group
✨Know the Company Inside Out
Before your interview, take some time to research FTS and its role in family law. Understand their services, values, and how they support families across the UK. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Communication Skills
As a Client Liaison Executive, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle client interactions with empathy and professionalism.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, whether it was in completing questionnaires or managing appointments.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in a fast-paced environment. Think about scenarios involving client inquiries or scheduling conflicts, and prepare your responses to highlight your problem-solving skills and ability to remain calm under pressure.
