At a Glance
- Tasks: Support clients with compassion and professionalism while managing appointments and information.
- Company: FTS, a leading provider in drug and alcohol testing for family law cases.
- Benefits: Gain valuable experience, develop skills, and potentially secure a permanent position.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference to families and children across the UK in a supportive team.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Join a Team Making a Real Difference. Are you a confident communicator who enjoys helping people and thrives in a fast-paced environment? Do you take pride in delivering excellent customer service while maintaining exceptional attention to detail? If so, we would love to hear from you!
We are looking for a Client Liaison Executive to join our Customer Experience Team at FTS, for a 6 month Fixed Term Contract. This is an exciting opportunity to become part of a market-leading organisation whose work directly supports family law proceedings and helps safeguard children across the UK and could potentially lead to a permanent position for the right person.
About FTS: FTS is the UK's leading provider of expert drug and alcohol testing and reporting services for family law cases. Recognised for our commitment to quality and best practice, we work with legal professionals, local authorities, and families nationwide.
The Role: As a Client Liaison Executive, you will play a vital role in supporting our Collection Team and ensuring clients receive a professional, compassionate, and efficient service throughout their journey with us. Working in a highly regulated environment, you will be responsible for coordinating appointments, gathering information, and communicating with clients clearly and sensitively.
Key Responsibilities:
- Prioritise and manage daily workloads across client questionnaires and appointment scheduling.
- Complete client questionnaires accurately, professionally, and comprehensively.
- Keep clients informed of any changes, updates, or delays in a timely manner.
- Respond to incoming telephone enquiries with empathy, professionalism, and confidence.
- Work closely with colleagues to ensure service levels and deadlines are consistently achieved.
- Maintain accurate records and ensure all work is completed in line with company procedures and quality standards.
About You: We're looking for someone who is:
- Confident speaking with clients and colleagues over the telephone.
- An excellent communicator with strong written and verbal communication skills.
- Organised and able to manage multiple priorities effectively.
- Detail-oriented and committed to producing accurate work.
- Comfortable using Microsoft Office applications, including Word, Excel, and Outlook.
- Eager to learn, develop, and continuously improve.
- A positive team player who enjoys collaborating with others.
Why Join Us?
- Be part of a company that makes a meaningful difference to families and children across the UK.
- Join a supportive and collaborative team environment.
- Develop your skills within a specialist and growing industry.
- Work for a recognised leader in forensic testing and family law services.
Quality Matters: FTS operates in accordance with strict Standard Operating Procedures (SOPs) and UKAS ISO/IEC 17025 standards. Accuracy, professionalism, and attention to detail are essential in everything we do, and these qualities will be key to your success in this role. If you're looking for a rewarding opportunity where your work has genuine purpose and impact, we'd love to hear from you.
Client Liaison Executive - Temp in Mirfield employer: Forensic Access Group
FTS is an exceptional employer that offers a supportive and collaborative team environment, making a meaningful difference in the lives of families and children across the UK. As a Client Liaison Executive, you will have the opportunity to develop your skills within a specialist and growing industry while working for a recognised leader in forensic testing and family law services. With a commitment to quality and best practice, FTS provides a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Executive - Temp in Mirfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Forensic Access Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Forensic Access Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Liaison Executive - Temp in Mirfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Forensic Access Group.
How to prepare for a job interview at Forensic Access Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Forensic Access Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Forensic Access Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
