Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Problem Management Team to identify and resolve IT issues.
- Company: Join the UK's diplomatic and consular services with a global impact.
- Benefits: Enjoy a Civil Service pension, skill development, and a supportive work culture.
- Why this job: Make a real difference by improving IT services for government operations.
- Qualifications: ITIL 4 Foundation Qualification and experience in incident resolution required.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 43200 - 72000 £ per year.
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
The Problem Management Team is responsible for the identification and management of the root causes of incidents caused by errors within the IT infrastructure. As Senior Problem Manager, the overall quality and execution of the problem management process will sit with you. You will lend your expertise to the team in the root cause analysis and resolution of emerging and recurring problems, ensuring that the right actions are taken to investigate, resolve and anticipate problems. Plus, you will provide updates on priority problems to key stakeholders in a timely manner, at weekly forums or as required.
You will co-ordinate your team’s investigations, solution implementation, and preventative measures. As a line manager, you will have oversight over direct reports and lead recruitment within the Problem Management team. We would like you to build a supportive, collaborative team culture.
Continuous improvement is key to us. So, you will join the conversation in how we can improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular work around the world.
To be equal to the role, you have an ITIL 4 Foundation Qualification. This is paired with experience in leading the investigation and resolution of incidents. You have experience setting policy and standards to help evaluate and establish requirements for the implementation of changes.
You are comfortable leading and coordinating a team to anticipate and investigate problems, implement solutions, and take preventative measures. Within a team, you are quick to identify and rectify problems, and provide effective, lasting feedback. Taking accountability for issues is important to you, as is excellent customer outcomes, which is why you are always proactive in your search for potential problems.
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Closing date: 2 March 2026.
Senior Problem Manager employer: Foreign, Commonwealth & Development Office
Contact Detail:
Foreign, Commonwealth & Development Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Problem Manager
✨Tip Number 1
Network like a pro! Reach out to current employees in the Problem Management Team or similar roles. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and problem management strategies. We want to see how you tackle real-world scenarios, so think of examples that showcase your skills.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've built team culture and led investigations in the past. We love candidates who can inspire and motivate their teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to improve IT services for the government.
We think you need these skills to ace Senior Problem Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Problem Manager role. Highlight your ITIL 4 Foundation Qualification and any relevant experience in problem management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about problem management and how your background makes you the perfect fit for our team. Don’t forget to mention your approach to continuous improvement!
Showcase Your Leadership Skills: As a Senior Problem Manager, leadership is key. Share examples of how you've successfully led teams in the past, especially in coordinating investigations and implementing solutions. We want to see your collaborative spirit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Foreign, Commonwealth & Development Office
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL 4 principles, as this is crucial for the Senior Problem Manager role. Brush up on your knowledge of problem management processes and be ready to discuss how you've applied these in past experiences.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing incidents. Think about specific situations where you coordinated investigations or implemented solutions, and be ready to explain your approach to building a collaborative team culture.
✨Be Proactive About Problem-Solving
Demonstrate your proactive mindset by discussing how you identify potential issues before they escalate. Share instances where you’ve taken accountability for problems and the steps you took to ensure effective resolutions.
✨Engage with Continuous Improvement
Since continuous improvement is key, come prepared with ideas on how to enhance user experience and streamline processes. Show that you’re not just focused on fixing problems but also on preventing them and improving overall efficiency.
