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- Tasks: Lead the Problem Management Team to identify and resolve IT issues.
- Company: Join the UK’s diplomatic and consular services with a global impact.
- Benefits: Enjoy a Civil Service pension, skill development, and work-life balance.
- Why this job: Make a real difference in improving IT services for government operations.
- Qualifications: ITIL 4 Foundation Qualification and experience in incident resolution required.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
The Problem Management Team is responsible for the identification and management of the root causes of incidents caused by errors within the IT infrastructure. As Senior Problem Manager, the overall quality and execution of the problem management process will sit with you. You will lend your expertise to the team in the root cause analysis and resolution of emerging and recurring problems, ensuring that the right actions are taken to investigate, resolve and anticipate problems. Plus, you will provide updates on priority problems to key stakeholders in a timely manner, at weekly forums or as required.
You will co-ordinate your team’s investigations, solution implementation, and preventative measures. As a line manager, you will have oversight over direct reports and lead recruitment within the Problem Management team. We would like you to build a supportive, collaborative team culture.
Continuous improvement is key to us. So, you will join the conversation in how we can improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular work around the world.
To be equal to the role, you have an ITIL 4 Foundation Qualification. This is paired with experience in leading the investigation and resolution of incidents. You have experience setting policy and standards to help evaluate and establish requirements for the implementation of changes.
You are comfortable leading and coordinating a team to anticipate and investigate problems, implement solutions, and take preventative measures. Within a team, you are quick to identify and rectify problems, and provide effective, lasting feedback. Taking accountability for issues is important to you, as is excellent customer outcomes, which is why you are always proactive in your search for potential problems.
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Senior Problem Manager in London employer: Foreign, Commonwealth & Development Office
Contact Detail:
Foreign, Commonwealth & Development Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Problem Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the Problem Management Team or similar roles. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and problem-solving skills. Think of real-life examples where you've tackled issues head-on – they love that!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've built team culture and improved processes in past roles. They want to see you as a supportive leader who drives continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process smooth and straightforward for you.
We think you need these skills to ace Senior Problem Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Problem Manager. Highlight your ITIL 4 Foundation Qualification and any relevant experience in leading investigations and resolving incidents. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about problem management and how you can contribute to our team. Be sure to mention your approach to continuous improvement and team collaboration, as these are key to us.
Showcase Your Leadership Skills: As a line manager, your ability to lead and coordinate a team is crucial. In your application, share examples of how you've successfully managed teams in the past, especially in problem-solving scenarios. We love to see proactive leaders!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Foreign, Commonwealth & Development Office
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL 4 principles, as this role heavily relies on them. Brush up on your knowledge of problem management processes and be ready to discuss how you've applied these in past roles.
✨Showcase Your Leadership Skills
As a Senior Problem Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams, coordinated investigations, and implemented solutions. Highlight your ability to foster a collaborative culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific incidents you've handled, the root cause analysis you conducted, and the preventative measures you implemented. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Continuous Improvement
This role values continuous improvement, so come prepared with ideas on how to enhance user experience and streamline processes. Share any initiatives you've led or been part of that resulted in tangible improvements in IT services.
