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- Tasks: Support British nationals abroad and manage crisis responses with empathy and professionalism.
- Company: Join the UK's leading diplomatic and consular service with a global presence.
- Benefits: Enjoy a Civil Service pension, skill development, and a supportive work environment.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Excellent communication skills and a positive attitude towards teamwork and challenges.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
The Consular and Crisis Directorate assists British nationals abroad as well as coordinating the FCDO’s response to international crises. Our work touches the lives of British people in difficult and sometimes extreme, high-pressured circumstances.
As a Consular and Crisis Officer, you’ll be the main point of contact and a listening empathetic ear for British nationals in distress overseas. You’ll work on issues like the loss of their passport, hospitalisation or arrest, and the death of a relative overseas, leading on the logistical and operational elements of the crisis response. To do this effectively, you’ll need to manage external relationships with the Police, British Red Cross and Royal British Legion.
We have four departments: Strategy and Network (SND), Consular Assistance (CAD), Consular Services (CSD), Crisis Management (CMD). You’ll start in a three-year placement in one department and then move onto another. In any department, you’ll work with an array of colleagues, including supporting senior colleagues with budget management and helping to orientate new colleagues. From experience, you’ll learn how the FCDO can improve its approach to crisis response and complex consular cases.
We’re looking for someone who is an excellent communicator, both verbally and in writing. You’re clear, concise and speak to your audience with empathy and respect. Even when conversations are emotional and sensitive, you handle them with confidence. As well as working with consular customers, you’re happy to work with your wider team, contributing to an inclusive environment where all opinions are heard and individual needs are considered.
Work moves fast here. Priorities change. You’ll bring a positive attitude and a focus on achieving, despite setbacks. Plus, you’re focused on continuous improvement, both to FCDO and your work.
You are competent using IT packages including Microsoft Office Outlook, Excel, Word, PowerPoint, One Note, and MS Teams.
You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you. This role requires you to attain Developed Vetting (DV) security clearance.
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Closing date: 9 March 2026.
Consular and Crisis Officer employer: Foreign, Commonwealth & Development Office
Contact Detail:
Foreign, Commonwealth & Development Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consular and Crisis Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the FCDO on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections that can give you the inside scoop!
✨Tip Number 2
Prepare for the interview by practising common questions related to crisis management and consular assistance. Think about real-life scenarios where you’ve demonstrated empathy and problem-solving skills. We want you to shine when it’s your turn to speak!
✨Tip Number 3
Showcase your IT skills! Familiarise yourself with Microsoft Office tools, especially Excel and PowerPoint, as they’re crucial for this role. Maybe even create a mock presentation to demonstrate your abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and resources to help you along the way.
We think you need these skills to ace Consular and Crisis Officer
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Consular and Crisis Officer.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your communication skills and any relevant experience in crisis management or consular assistance. Show us why you’re the perfect fit!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get straight to the point. Avoid jargon and ensure your application is easy to read. Remember, we’re looking for excellent communicators!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Foreign, Commonwealth & Development Office
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Consular and Crisis Officer. Familiarise yourself with the types of crises you might handle and the organisations you'll collaborate with, like the British Red Cross. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an excellent communicator, you need to highlight your ability to convey empathy and clarity. Prepare examples from your past experiences where you've successfully navigated sensitive conversations or resolved conflicts. This will show that you can handle the emotional weight of the job while maintaining professionalism.
✨Emphasise Adaptability and Positivity
The nature of this role means priorities can shift rapidly. Be ready to discuss times when you've adapted to change or overcome setbacks. Highlighting your positive attitude and resilience will reassure the interviewers that you can thrive in a fast-paced environment.
✨Prepare for Practical Scenarios
Expect scenario-based questions that assess your problem-solving skills in crisis situations. Think through potential scenarios you might face as a Consular and Crisis Officer and how you would respond. Practising these responses will help you feel more prepared and confident during the interview.